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UK government takes action to improve service on West Midlands Trains
Following bad performance, the UK Transport Secretary has announced that West Midlands Railway will be required to invest £20 million to improve service.
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Avanti West Coast: Focused on improving the passenger experience
In an interview with Global Railway Review, Richard Scott, Partnerships and Strategy Director for the West Coast Partnership, explains what Avanti West Coast will focus on, going forward, to deliver a better passenger experience.
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Pin-pointing punctuality
Every second matters to passengers, but did you know quite how much? In 2018 passenger satisfaction dropped to a 12-year low, with one in seven trains falling short of the industry measure of punctuality. During this period the UK's Office of Rail and Road (ORR) said "no-one took charge" during…
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New algorithm to improve rail operational performance wins HackTrain VI
CodingCat's winning entry to HackTrain VI found that there was spare capacity in parts of Britain's rail network that could be used to improve operations.
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Transport for Wales to increase Sunday rail services by 40 per cent
Rail services throughout Wales will benefit from the Sunday Railway Revolution, contributing to the creation of a truly seven-day railway.
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New ORR statistics will help the industry focus on boosting punctuality
The UK's ORR has released a new way of measuring punctuality which is hoped will help the industry focus on boosting performance for passengers.
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Greater Anglia to utilise Japanese know-how to improve train punctuality
Toshiba Digital and Consulting Corporation (TDX) and Mitsui, which part-owns Greater Anglia, are providing ‘digital twin’ software to the train operator to plan its rail timetable more efficiently and improve customer convenience.
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RegioJet and WESTbahn to co-operate on Prague-Vienna line
RegioJet and WESTbahn - two leading Central European open-access train operators - have agreed to partner on the operations of RegioJet trains connecting Vienna, Brno and Prague 4 times a day in each direction.
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Scotland’s Railway launches new app for the benefit of deaf passengers
ScotRail has teamed up with InterpreterNow to introduce a new British Sign Language (BSL) app to Scotland’s Railway, a first for the UK rail industry.
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Virgin Trains on track for 50 million passengers ahead of HS2
A new report by Campaign for Better Transport stated the ‘transformative’ investment in the Virgin High Frequency (VHF) timetable has underpinned growth.
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Britain’s railway to use new punctuality measures to help improve performance
From April 2019 and as part of an ongoing plan to improve performance and reduce delays, Britain’s train operators and Network Rail will publish new measures of train punctuality.
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UIC gives third party access to MERITS Integrated Data
As modern rail distribution systems are itinerary-driven, providing data to MERITS will enhance the opportunity to sell tickets.
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BAV issues SBB an operating licence for TWINDEXX double-deck trains
The approval of operation means SBB can move forward with its timetable change; offering more reliable and enjoyable train services.
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Train service punctuality is improving for UK customers in the North
After disappointing timetable problems in May, TPE, Northern and Network Rail have a strong focus on improving the punctuality of their services.
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Virtual ticket agents help Greater Anglia passengers at ticket machines
Rail passengers in East Anglia, if struggling with the machine, can now press a button which will put them through to a real person who can help buy tickets and find the best fares…
