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The transport sector is undergoing a digital transformation. Transport companies are adapting their business strategies and adopting digital technology to update legacy systems and join up disparate data with the aim of driving performance, improving efficiency, and enhancing the customer experience.
The consultation feedback in the southeast will be used when considering how to implement PAYG more widely across other urban or commuter areas.
There are many challenges that companies face when trying to maximise the value of new digital technology. Increasingly important and common themes include cyber-security, fraud and platform scaling. However, these are familiar topics in many industries; there are some considerations that are more specific to transport groups, which can make a…
New tablet technology issued across the Virgin Trains network focuses on providing further support for all customers - improving the passenger experience.
In recent years, passengers have benefited from record levels of rail investment, but still face an age-old problem – ticket confusion.
Working in partnership with Northern and TransPennine Express, the Smart on Rail project is a crucial first step in the delivery of an integrated smart travel system for the whole of the North of England.
Keith Nation, Managing Director & CTO of ORM discusses removing the need to travel with traditional paper tickets and explores the smarter options available in helping to improve the customer experience.
Midlands Connect and Transport for the North have signed a landmark Memorandum of Understanding (MoU), committing them to work more closely together towards a mutual vision for rebalancing the UK economy through sustainable transport improvements.
The partnership aims to merge components from the two companies and develop the Ideas Train platform to create an exciting but comfortable travel experience with digital features.
With UK rail passengers demanding an easier, more seamless travel experience, Steve Wakeland, CEO of ITSO writes that the rail industry must move towards smart, ticketless solutions, such as mobile ticketing, to satisfy today’s modern passenger.
Customers have said that buying the right ticket can be confusing, so the rail industry will use clearer language to improve the system.
By digitising the ticketing process, ScotRail is working towards securing easy, convenient and enjoyable journeys for passengers.
A series of innovative, high-tech schemes, including an augmented reality project to support people who use sign language on train journeys, will be developed after winning a government-funded competition.
Mike Lambrou, VP, Head of Sales, UK for CellPoint Mobile, discusses how a seamless journey must begin with passengers booking and paying for rail tickets directly from their mobile devices.
Global Railway Review speaks to Johan Sundin, Head of Strategic Production Support for The East Link Project at Trafikverket, to find out his views on competition within the rail sector, new digitalisation initiatives and what he believes are some of the biggest challenges facing the rail sector...
