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First KISS for Hungarian Railways rolled out in Dunakeszi
First KISS trains for MÁV has been ceremonially rolled out and will begin the necessary tests required for commercial operation.
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Real-Time Passenger Information (RTPI)
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New apps to help customers during disruption launched by Virgin
New apps increase communication and provide real-time information for both customers and employees to give up-to-date information about delays.
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Giving passengers more control over their journeys
Jacqueline Starr, Managing Director of Customer Experience at the Rail Delivery Group (RDG), explores how plans to deploy innovative technology across Britain’s rail industry will aim to give customers more choice, time and freedom about how they travel by rail.
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Transport for Wales: A new digital destination website
Following the award of the Wales and Borders rail franchise to Transport for Wales in 2018, the train operating company partnered with ORM to design and build a new marketing website. With a hard deadline agreed for the franchise handover, a new platform was delivered in under 10 weeks.
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How is Stockholm leading the way on enhancing train passenger experience?
MyHeadsapp, MTR Nordic’s new travel app, is providing travellers in Stockholm with personalised travel information and updates. Jeremy Long, CEO European Business at MTR Corporation explains how this technology is helping to improve the end-to-end journey experience for passengers.
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London Waterloo issues staff with mobile technology to advise passengers
Britain’s busiest railway station puts passengers first with better, real-time travel advice and new uniforms for staff.
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Arriva Rail London trial real-time passenger information, every step of the journey
To ensure London Overground passengers are equipped with effective real-time journey information, Stella Rogers, Customer Experience Director at Arriva Rail London (ARL), provides details of their recent and current trials using state-of-the-art technology to assist them in boosting passenger satisfaction and ensuring customers are confident in travelling on their network.
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TransPennine Express will use live data to provide journey updates
TransPennine Express is the first UK rail operator to launch GoMedia’s real-time rail customer information service.
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MTR Nordic’s new app was specifically designed for train commuters
MTR created the app using a 4,000-strong passenger survey together with in-depth analysis of travel patterns and traffic disruptions.
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Nexus Alpha integrates push notifications into existing TOC apps
The focus for train operating companies (TOCs) customer apps has traditionally been ticket sales, but why do they stop there?
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GoMedia provides UK rail passengers with on-board taxi-booking service
The passenger journey from the station to the final destination is now easier and simpler following GoMedia’s recent partnership.
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Railway Management System Market to reach USD 64 billion by 2024
According to a new research report by Global Market Insights, Inc, the Railway Management System Market will grow at a CAGR of over 10 per cent between 2018 and 2024.
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2019 offers technology that could improve passenger experience across UK rail
Passengers may soon be able to find out which carriages have available seats, and if the toilets are operational and vacant, before they board the train.
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Exploring the potential of innovative technology: Digital Rail Revolution 2018
From the variety of topics discussed and the different experiences shared at Digital Rail Revolution 2018, the opportunities that digitalisation continues to bring to the railway industry are exciting. Global Railway Review Editor, Craig Waters, looks at the key topics that had speakers and delegates deliberating at the UIC’s headquarters…
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New BART app offers exclusive features for hassle-free travel
The BART app will combine comprehensive information and navigation into one unified platform with personalised preferences.