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More than 50 new trains to soon carry passengers across the Northern network
UK train operating company, Northern, has announced the introduction of brand-new trains from Sunday 15 December 2019 to serve Lincoln and East Midlands.
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Real-Time Passenger Information (RTPI)
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Collaborating with staff and passengers to be digital number one
With SJ aiming to be the number one digital company in Sweden, we spoke to Claes Lindholtz, Head of Digital Transformation at SJ about what digital initiatives the operator is conducting to reach this goal and how it encourages its staff and passengers to aid it on its digital journey.
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Northern place one third of new Class 195 and Class 331 fleet into service
33 of the planned 101 new trains are already in service on various routes, following a £500 million investment from Northern.
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MTR experts share passenger experience knowhow at Metro Melbourne
Metro Trains Melbourne hosted the experts from MTR Elizabeth Line and MTR Nordic Group to share expertise, gain insights and experiences into passenger experience initiatives across their respective countries.
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Northern announce introduction of new electric trains between Blackpool and Liverpool
From Monday 9 September 2019, Blackpool will be one of the first towns in the North of England to receive Northern’s brand-new trains to connect the town with key cities and region across the network.
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First KISS for Hungarian Railways rolled out in Dunakeszi
First KISS trains for MÁV has been ceremonially rolled out and will begin the necessary tests required for commercial operation.
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New apps to help customers during disruption launched by Virgin
New apps increase communication and provide real-time information for both customers and employees to give up-to-date information about delays.
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Giving passengers more control over their journeys
Jacqueline Starr, Managing Director of Customer Experience at the Rail Delivery Group (RDG), explores how plans to deploy innovative technology across Britain’s rail industry will aim to give customers more choice, time and freedom about how they travel by rail.
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Transport for Wales: A new digital destination website
Following the award of the Wales and Borders rail franchise to Transport for Wales in 2018, the train operating company partnered with ORM to design and build a new marketing website. With a hard deadline agreed for the franchise handover, a new platform was delivered in under 10 weeks.
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How is Stockholm leading the way on enhancing train passenger experience?
MyHeadsapp, MTR Nordic’s new travel app, is providing travellers in Stockholm with personalised travel information and updates. Jeremy Long, CEO European Business at MTR Corporation explains how this technology is helping to improve the end-to-end journey experience for passengers.
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London Waterloo issues staff with mobile technology to advise passengers
Britain’s busiest railway station puts passengers first with better, real-time travel advice and new uniforms for staff.
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Arriva Rail London trial real-time passenger information, every step of the journey
To ensure London Overground passengers are equipped with effective real-time journey information, Stella Rogers, Customer Experience Director at Arriva Rail London (ARL), provides details of their recent and current trials using state-of-the-art technology to assist them in boosting passenger satisfaction and ensuring customers are confident in travelling on their network.
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TransPennine Express will use live data to provide journey updates
TransPennine Express is the first UK rail operator to launch GoMedia’s real-time rail customer information service.
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MTR Nordic’s new app was specifically designed for train commuters
MTR created the app using a 4,000-strong passenger survey together with in-depth analysis of travel patterns and traffic disruptions.
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Nexus Alpha integrates push notifications into existing TOC apps
The focus for train operating companies (TOCs) customer apps has traditionally been ticket sales, but why do they stop there?