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Danny Gonzalez, Chief Digital and Innovation Officer at British train operating company, London North Eastern Railway (LNER), explains how they are leading the way to bring digital innovation and connectivity to UK rail.
Exclusive to GTR, the Live Map feature highlights any disruption across the network and can suggest alternate routes for passengers.
Nomad Digital's new Engage Portal solutions offer a platform for new services that can be distributed to hundreds of trains in real-time.
Justin Ryan, Accessibility and Inclusion Manager at Southeastern, tells Global Railway Review about Southeastern’s most recent accessibility improvements.
Govia Thameslink Railway's £55 million fleet modernisation programme is working to deliver a range of passenger and technological enhancements.
The final train to be refurbished under Northern's £100 million transformation programme has been delivered to Arriva Train Care in Crewe.
Up-cycled from a fleet previously owned by GWR, the new Heathrow Express trains feature the most up to date train and passenger technology.
Upgrades include better Wi-Fi, train information and security, with Greater Anglia replacing old and installing brand new, state-of-the-art equipment.
The user-friendly information displays have been installed at Waterloo, London Bridge, Victoria, Charing Cross and Clapham Junction stations.
Isana Derici, Social Media Interface Manager at Govia Thameslink Railway (GTR), provides a look into how social media is used to improve the customer experience for the UK’s biggest rail operator.
With the new mobile app, SNCF Réseau’s maintenance teams are alerted and activated in real-time to incidents on the network, with the use of geolocation.
The five metre by 2.5m full-colour LED display is the largest and clearest single passenger information display in the UK.
John Till, Head of Information Delivery at Southeastern, tells Global Railway Review more about how their new ‘SeatFinder’ capacity tool, which allows the operator to change the way they analyse and use train load data so that they can continue to make improvements that provide confidence and reassurance to passengers.
'Know Your Train' will allow Northern passengers to find out a wide range of information about the train that they will be travelling on in real-time.
GTR and Porterbrook’s Project Aurora will see the fleet updated to include real-time passenger information, charging points and performance monitoring technology for improved reliability.
