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Northern offering live train via new WhatsApp service
Northern are simplifying the process of getting live train information on the go with a new train information chatbot via WhatsApp.
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Real-Time Passenger Information (RTPI)
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Keolis wins operation and maintenance contract in the Netherlands
Running between Amersfoort and Ede-Wageningen, the 13-year contract will start in December 2023, generating €150 million in revenue over its duration.
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Access For All: Interview with Irish Rail’s Ronan Murphy
For Global Railway Review’s ‘Access For All’ interview series, Ronan Murphy, Head of Customer Care and Accessibility at Irish Rail, explains how the operator is committed to continuous improvements to deliver an excellent experience for customers with disabilities, and gives details of several exciting new accessibility initiatives currently on trial.
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TransPennine Express launches digital info screen at Lockerbie station
Train operator, TransPennine Express, is using digital technology to give customers an improved journey experience.
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Customers to see new and improved information screens across Northern network
230 display screens are being installed at 93 stations across the Northern network to improve customer information.
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The Icomera Way
The Icomera Way is what we do and how we do it, three elements which combine to give us our competitive edge: Our people, our platform, our scale.
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In-Depth Focus: Train Interiors
Train interiors impact the passenger experience greatly. Operators aim to create a comfortable and welcoming ambience which offers comfortable seating, ample legroom, and modern amenities, considering factors such as lighting, temperature control, privacy, and the importance of on-board technology to provide a connected journey. As the contributors in this In-Depth…
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SWR to trial QR code technology to enhance passenger experience
Passengers who scan the QR codes onboard South Western Railway trains will quickly and conveniently be able to access real-time journey information.
whitepaper
The Connected Journey
Read this whitepaper to learn more about the trends and challenges shaping the future of public transport, and the role connectivity will play in achieving the industry’s overarching goals.
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Q&A with DB’s Robert Biene: New real-time occupancy display systems
Robert Biene, Senior Manager for the Digital Strategy of Deutsche Bahn AG (DB) and Lead Architect for passenger information, talks to Global Railway Review about the benefits and success so far of the new real-time occupancy display systems that DB are rolling out in Germany.
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Global Railway Review’s key rail industry trends in 2023
Following a turbulent few years for the rail industry, Global Railway Review looks ahead to some of the top industry trends to keep an eye on in 2023.
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TfW launch new on-train Wi-Fi portal with real-time information
Transport for Wales have launched an on-train Wi-Fi portal which provides passengers information showing the train’s location, the next stop and the service’s destination.
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ORR calls for implementation of automatic passenger information notifications
The Office of Rail and Road has called for all train companies to implement a system which automatically notifies passengers of any travel changes.
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New high-tech trains for Liverpool almost ready for service
It has been announced that the Liverpool City Region’s new fleet of state-of-the-art trains could be in service as soon as Monday 23 January 2023.
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DB introducing new display system to make travel more convenient for passengers
Deutsche Bahn are introducing real-time occupancy displays that will make travel more convenient and rail operations more efficient.