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Today’s rail transport in Europe is not attractive enough to customers, especially for the new ‘connected’ generation. In particular, rail lacks multi-modal and door-to-door travel offers and there is limited interoperability between booking systems. A central objective of Shift2Rail (a Joint Undertaking – a form of Public-Private Partnership within Horizon…
Govia Thameslink Railway (GTR) is Britain’s biggest rail franchise: 326 million passenger journeys are made across its network with Southern, Gatwick Express, Thameslink and Great Northern every year. In November 2015, CEO Charles Horton explained how the story of GTR is a story of delivery: new train fleets, new services,…
6 May 2016 | By Katie Sadler, Digital Content Producer, Global Railway Review
Thameslink stations in central London are to receive new information screens with ‘at-a-glance’ journey details in preparation for new generation trains and a future high intensity service.
23 March 2016 | By Katie Sadler, Digital Content Producer, Global Railway Review
Virgin Trains have introduced a new text messaging service that offers personalised, customer boarding information at London Euston station.
In this issue: Project updates from Austria, Switzerland and Italy, a look at LED station displays, the future for the South East Flexible Ticketing (SEFT) Programme, an update on the development of Birmingham New Street Station, and much more...
This issue features a UK Profile, Winter Operations Supplement. Plus, David Whitley at London Midland discusses RTPI strategies in an era of cost-cutting, Jean-Pierre Audoux takes a look at French railway reform and Libor Lochman assesses Noise-Differentiated Track Access Charges...
3 December 2014 | By David Whitley, London Midland
Keeping people informed is one of the simplest ways to reduce complaints, increase satisfaction and gain a reputation for good customer service, writes David Whitley – Head of Regional Services at London Midland. It’s all part of thinking like a passenger, and arguably more important than operational performance itself: a…
RTPI; Signalling; Danish railway; Wi-Fi; Fehmarnbelt Fixed Link; Estonian Railways; Rolling Stock; Passenger satisfaction; RailNetEurope; and much more...
In this Real-Time Passenger Information (RTPI) supplement: Infrabel, providing accurate and innovative travel information (Ann Billiau, Director-General for Rail Access, Infrabel); Real-time Passenger Information – a fundamental requirement (Fiona Dolman, Director of Operational Services, Network Rail); Social media: help us to get home (Guy Dangerfield, Rail Passenger Manager, Passenger Focus)...
20 February 2013 | By Alex Hynes, Managing Director - Rail Development
British transport company Go-Ahead is one of the country’s major transport groups. Its bus and rail companies serve over one billion passengers a year, or 2.7 million people a day. The Group has 23,000 staff working across its operations which stretch from Plymouth in the south west to Newcastle in…
