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Half of all pay-as-you-go journeys across London are regularly made using a contactless card or mobile device. Now the 17,000 passengers that use the Heathrow Express each day will have the same option for a quick and easy payment method.
The popular social media platform means customers now have an additional customer service channel to communicate with the operator.
The transport sector is undergoing a digital transformation. Transport companies are adapting their business strategies and adopting digital technology to update legacy systems and join up disparate data with the aim of driving performance, improving efficiency, and enhancing the customer experience.
The consultation feedback in the southeast will be used when considering how to implement PAYG more widely across other urban or commuter areas.
Reflecting on the recent difficult times for Britain’s railways, Darren Shirley, Chief Executive of Campaign for Better Transport, explores the opportunities that could lead from the governments ‘root and branch’ review of rail, the implications of Brexit and recognising that the most important part of the railway is its passengers.
According to a new research report by Global Market Insights, Inc, the Railway Management System Market will grow at a CAGR of over 10 per cent between 2018 and 2024.
New tablet technology issued across the Virgin Trains network focuses on providing further support for all customers - improving the passenger experience.
In recent years, passengers have benefited from record levels of rail investment, but still face an age-old problem – ticket confusion.
From the variety of topics discussed and the different experiences shared at Digital Rail Revolution 2018, the opportunities that digitalisation continues to bring to the railway industry are exciting. Global Railway Review Editor, Craig Waters, looks at the key topics that had speakers and delegates deliberating at the UIC’s headquarters…
Working in partnership with Northern and TransPennine Express, the Smart on Rail project is a crucial first step in the delivery of an integrated smart travel system for the whole of the North of England.
A new era of the railway has begun for the people of Wales & Borders.
With investments in Srbija Voz, EBRD is supporting the reduction of greenhouse gas emissions as well as stronger regional integration through better connectivity.
The partnership aims to merge components from the two companies and develop the Ideas Train platform to create an exciting but comfortable travel experience with digital features.
Stronger competition in the markets for ticket gates and ticket vending machines will increase the level of innovation used in product development.
With UK rail passengers demanding an easier, more seamless travel experience, Steve Wakeland, CEO of ITSO writes that the rail industry must move towards smart, ticketless solutions, such as mobile ticketing, to satisfy today’s modern passenger.
