news
Train tickets are set to be easier to understand with the removal of jargon
Clearer descriptions as to the type of ticket a passenger has purchased are due to come into circulation, but will this make travelling easier?
List view / Grid view
Rail Fares/Ticket Pricing
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Virgin Trains now offers 100 per cent digital tickets
Virgin Trains now offer a digital version of every ticket, a development which now allows customers to purchase digital season tickets online.
video
SilverRail – ‘The Departure Board App’ – A Journey from A to B
Check out just one of the ideas that was brought to life during SilverRails 2019, 2 week Interchange Sprint: ‘The Departure Board App’.
news
Passengers call for Williams Review to prioritise fare reform
81 per cent of passengers think updates to the fares system should be prioritised by the Williams Review, according to an independent survey commissioned by the Rail Delivery Group.
webinar
StationOne: The marketplace for railway professionals
13 May 2019 | By StationOne
Join us to understand how Alstom's StationOne initiative - the first online B2B marketplace dedicated to the railway industry - can handle the different requirements of OEMs.
news
Hack Partners & SilverRail: Innovation in Industry Podcast
7 May 2019 | By
River Tamoor Baig, CEO of Hack Partners, recently interviewed Aaron Gowell, a technology entrepreneur and the Chief Conductor of SilverRail. SilverRail is building digital infrastructure for the global rail industry. Aaron is a big believer in rail’s humanitarian benefits and is excited by the challenge of getting more people using…
news
RDG proposes ‘generational step-change’ to Britain’s franchise system
Following months of consultation with passengers, businesses and communities, Britain’s Rail Delivery Group (the RDG) has submitted proposals to the Williams Review that would create a generational step-change in accountability and customer focus.
whitepaper
Transport for Wales: A new digital destination website
Following the award of the Wales and Borders rail franchise to Transport for Wales in 2018, the train operating company partnered with ORM to design and build a new marketing website. With a hard deadline agreed for the franchise handover, a new platform was delivered in under 10 weeks.
news
Eurostar aims to reduce the use of paper tickets with Google Pay
In a world first for an international rail company, Eurostar offers a more seamless alternative regarding buying and storing tickets.
news
UIC gives third party access to MERITS Integrated Data
As modern rail distribution systems are itinerary-driven, providing data to MERITS will enhance the opportunity to sell tickets.
news
Consultation into Britain’s rail fares structure calls for radical reform
Britain’s biggest ever rail fares consultation reveals eight out of 10 respondents want the system overhauled; nine out of 10 want consideration of smart or electronic tickets (with the potential for price capping); and eight out of 10 want consideration of fares based on encouraging travel to fill up empty…
news
Contactless and Oyster payments to be accepted on Heathrow Express
Half of all pay-as-you-go journeys across London are regularly made using a contactless card or mobile device. Now the 17,000 passengers that use the Heathrow Express each day will have the same option for a quick and easy payment method.
news
TransPennine Express is first UK TOC to use WhatsApp for customer service
The popular social media platform means customers now have an additional customer service channel to communicate with the operator.
whitepaper
e-Book: Using digital to improve the customer experience in transport
The transport sector is undergoing a digital transformation. Transport companies are adapting their business strategies and adopting digital technology to update legacy systems and join up disparate data with the aim of driving performance, improving efficiency, and enhancing the customer experience.