news
Heathrow Express named by passengers as best UK rail service in 2019
Among Heathrow Express' top rated areas was overall passenger satisfaction and value for money, following efforts to improve service and ticket pricing.
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Rail Fares/Ticket Pricing
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Transport Focus publishes 2019 National Rail Passenger Survey
The survey's results show that overall passenger satisfaction has increased, but passengers in various regions across the UK are still suffering from less than optimal performance.
news
Avanti West Coast train services officially launched in the UK
The new West Coast Partnership between FirstGroup and Trenitalia will bring a package of improvements for passengers, including new and refurbished trains, better stations and simplified fares.
article
Collaborating with staff and passengers to be digital number one
With SJ aiming to be the number one digital company in Sweden, we spoke to Claes Lindholtz, Head of Digital Transformation at SJ about what digital initiatives the operator is conducting to reach this goal and how it encourages its staff and passengers to aid it on its digital journey.
news
Avanti West Coast revealed as name for new InterCity West Coast rail franchise
FirstGroup and Trenitalia have unveiled that Avanti West Coast will be the name of the new InterCity West Coast rail franchise in the UK, heralding a new era of innovative high-speed rail services.
podcast
Episode 2: are Britain’s rail passengers getting the best deal?
Anthony Smith, Chief Executive of Transport Focus speaks to Global Railway Review's Editor, Craig Waters, about what Britain's railways do best, how the industry needs to change, the use of innovative technology, and are Britain's rail passengers getting the best deal?
news
Smart train tickets are more popular than ever before in Britain
14 October 2019 | By
The days of paper rail tickets being used in Britain could be numbered as more passengers than ever before are opting for smart tickets.
article
Nordic Region Leaders’ Debate: Focusing on change for transformation
The railways across the Nordic region are already some of the world’s most efficient and forward-thinking networks. But with increased passenger and freight demand, plus industry requirements to be more sustainable, the region’s railways must continue to invest and adapt to safeguard its future. This Leaders’ Debate gives key industry…
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Women Inspiring Rail: Q&A with Aliya Zulaikha Alias, Head of Enterprise Risk Management, Prasarana Malaysia
For our next Women Inspiring Rail instalment, Aliya Zulaikha Alias, Head of Enterprise Risk Management at Prasarana Malaysia, explains how Malaysia is recognising and preparing for the inevitable era of digitalisation, and thus is on track to transform its public transportation system.
news
U.S commuter rail system announces it will not increase fares in 2020
Due to a new investment programme, which includes the reduction of roughly $21 million in unnecessary expenses, Metra will increase its operating budget to $827 million, negating the need to increase fares.
news
South Western Railway now accepts PayPal payments
South Western Railway (SWR) has announced a new ticketing and payments offering with the addition of PayPal services which is hoped will improve passenger satisfaction.
news
Passengers to benefit from new fares system and more contactless options
New changes have been announced by the UK's Department for Transport (DfT) that will give passengers simpler, cheaper fares thanks to an overhaul of the ticketing process.
news
Northern celebrates 600th new ticket vending machine
Northern has announced the installation of the 600th ticket vending machine to greatly improve the ticket purchasing experience for its customers.
news
Season ticket purchasing gets much needed upgrade
Greater Anglia has made it easier than ever to buy a season ticket: Using NFC enabled smartphones, tickets can be downloaded and used with a single tap of a phone.
news
New West Coast Partnership awarded to FirstGroup and Trenitalia
Taking over from Virgin, First Trenitalia will run services on the West Coast Main Line, with passengers set to benefit from more seats, extra services, simplified fares and station upgrades.