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moBiel launch new ticket vending machines from Scheidt & Bachmann
moBiel has successfully started the installation of approximately 100 new ticket vending machines in Bielefeld, Germany.
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Rail Fares/Ticket Pricing
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Virgin Trains customers can now bid for last minute first class upgrades
Virgin Trains customers can now bid on last minute upgrades for first class tickets on east coast services via upgrade app Seatfrog.
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Plans to modernise customer service on the London Overground announced
London Overground’s operators, Transport for London (TfL) and Arriva Rail London (ARL), have announced plans to review and modernise customer service on London Overground.
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How SJ is improving passenger experience one digital initiative at time
Jenny Gejke, Head of Digital Channel Development at SJ AB, goes into detail about the operator's busy spring whereby the company unveiled many digital initiatives from mobile payments, microchip implant ticketing and helpful new features via the operator’s app...
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Trainline partners with Leo Express in Central and Eastern Europe
Trainline has announced a partnership with Czech transport operator Leo Express.
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Trainline launches the UK’s first ever ticket price predictor
Trainline has launched the UK’s first ever train ticket price predictor though its app.
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South Western Railway begins operations
Rail passengers in London and the south of England will now be served by a new operator – South Western Railway (SWR).
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Campaigners call for a freeze on commuter rail fares
Campaigners are calling for a rail fares freeze as next year’s fares rise is announced.
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The value in satisfying the passenger
With growing rail passenger numbers across Europe, Libor Lochman, Executive Director and Ilja Lorenzo Volpi, Head of Policy at the Community of European Railway and Infrastructure Companies (CER) both explore what the organisation’s members should do to ensure passengers are satisfied and how important, really, is the ‘passenger experience’?
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The future of mobile point of sale in rail
For Global Railway Review, Simon Pont, CEO of ECR Retail Systems, discusses the changes to payment technologies, specifically with mobile point of sale systems, and how the rail industry can fully utilise these new technologies to not only enhance passenger experience but to also drive business growth.
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Amtrak and Lyft announce ridershare partnership
Amtrak, the US’s intercity rail service provider, and Lyft, the ridershare company, have announced they have partnered to help passengers get to where they’re going in a safe, comfortable and convenient way.
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Ticketing improvement plans to reduce fare evasion in Massachusetts
Keolis Commuter Services (KCS) and the Massachusetts Bay Transport Authority (MBTA) have announced plans to improve the commuter rail’s ticket-checking system and reduce fare evasion.
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IT2Rail: Transforming Real-Time Passenger Information and ticketing
Today’s rail transport in Europe is not attractive enough to customers, especially for the new ‘connected’ generation. In particular, rail lacks multi-modal and door-to-door travel offers and there is limited interoperability between booking systems. A central objective of Shift2Rail (a Joint Undertaking – a form of Public-Private Partnership within Horizon…
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Smartcards are about to get smarter at Govia Thameslink Railway
Govia Thameslink Railway (GTR) is Britain’s biggest rail franchise: 326 million passenger journeys are made across its network with Southern, Gatwick Express, Thameslink and Great Northern every year. In November 2015, CEO Charles Horton explained how the story of GTR is a story of delivery: new train fleets, new services,…
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An optimistic future for contactless ticketing
As the UK Transport Minister Claire Perry announced the demise of the ‘tango ticket’ by 2018, Principal Policy Adviser Briony Krikorian from The UK Cards Association considers how their Contactless Transit Project could help the UK rail industry achieve this vision.