news
Scotland’s Railway launches new app for the benefit of deaf passengers
ScotRail has teamed up with InterpreterNow to introduce a new British Sign Language (BSL) app to Scotland’s Railway, a first for the UK rail industry.
List view / Grid view
Passenger Information Systems (PIS)
article
Women Inspiring Rail: A Q&A with Hull Trains’ Louise Cheeseman
In this first interview for Global Railway Review's Women Inspiring Rail series, Louise Cheeseman, Managing Director of Hull Trains, talks about her proudest moments in rail so far, who has been an inspiration during her rail career and her vision to make Hull Trains the number one train operating company…
article
How is Stockholm leading the way on enhancing train passenger experience?
MyHeadsapp, MTR Nordic’s new travel app, is providing travellers in Stockholm with personalised travel information and updates. Jeremy Long, CEO European Business at MTR Corporation explains how this technology is helping to improve the end-to-end journey experience for passengers.
article
Arriva Rail London trial real-time passenger information, every step of the journey
To ensure London Overground passengers are equipped with effective real-time journey information, Stella Rogers, Customer Experience Director at Arriva Rail London (ARL), provides details of their recent and current trials using state-of-the-art technology to assist them in boosting passenger satisfaction and ensuring customers are confident in travelling on their network.
news
TransPennine Express is first UK TOC to use WhatsApp for customer service
The popular social media platform means customers now have an additional customer service channel to communicate with the operator.
whitepaper
e-Book: Using digital to improve the customer experience in transport
The transport sector is undergoing a digital transformation. Transport companies are adapting their business strategies and adopting digital technology to update legacy systems and join up disparate data with the aim of driving performance, improving efficiency, and enhancing the customer experience.
news
GoMedia provides UK rail passengers with on-board taxi-booking service
The passenger journey from the station to the final destination is now easier and simpler following GoMedia’s recent partnership.
article
Railway Management System Market to reach USD 64 billion by 2024
According to a new research report by Global Market Insights, Inc, the Railway Management System Market will grow at a CAGR of over 10 per cent between 2018 and 2024.
news
New partnership aims to enhance real-time passenger information
This new agreement confirms a collaboration for industry-leading, developed and real-time passenger information systems.
news
UK’s Rail Delivery Group launches voice automated phone service for staff
The new voice automated phone service allows rail staff to call station ticket offices directly, helping to streamline processes for colleagues and assisting them to deliver on the industry’s commitment to increase customer satisfaction.
whitepaper
Whitepaper: Smarter asset management for a more efficient rail network
An effective asset management programme when executed well can upgrade performance, improve safety and offer greater value for investments. It can also encourage new ways of thinking and operator business models. A full and accurate knowledge of all infrastructure assets, where they are located and what condition they are in,…
news
Northern unveils first fully refurbished digital train
Northern has given customers a glimpse into the future with the launch of its first fully refurbished train.
news
DB and Siemens Mobility sign agreement for the Ideas Train at InnoTrans
The partnership aims to merge components from the two companies and develop the Ideas Train platform to create an exciting but comfortable travel experience with digital features.
news
Network Rail’s new £280 million deal will transform passenger experience
Network Rail signs a five-year contract with JCDecaux to handle in-station advertising and the transition to 100 per cent digital advertising.
news
Britain’s second busiest station sees record leap in passenger satisfaction
The increase in satisfaction at London Victoria is the biggest jump by any station which has not undergone a major redevelopment or upgrade.