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ScotRail launches new WhatsApp service for customers
ScotRail has launched a new WhatsApp service for customers as part of a £4 million investment plan to improve passenger satisfaction.
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Passenger Information Systems (PIS)
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Northern announce introduction of new electric trains between Blackpool and Liverpool
From Monday 9 September 2019, Blackpool will be one of the first towns in the North of England to receive Northern’s brand-new trains to connect the town with key cities and region across the network.
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Abellio invests £400 million in new Hitachi trains for East Midlands Railway
Due to begin operation across the East Midlands network by 2022, the 33 new Hitachi trains will improve the passenger experience with more seats, more services, faster trains and better stations for passengers.
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First KISS for Hungarian Railways rolled out in Dunakeszi
First KISS trains for MÁV has been ceremonially rolled out and will begin the necessary tests required for commercial operation.
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Download our free infographic: Digital rail investment survey produces surprising results
Delving deep into the railway industry, our 2019 survey results showcase opinions from industry professionals across the globe.
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Delivering digital solutions to improve rail performance
Global Railway Review’s Editor, Craig Waters, speaks to L.B Foster’s CTO, Dr Mark Aston, about what the future of rail looks like and how L.B Foster plans to be a part of the exciting times ahead.
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Scotland’s Railway launches new app for the benefit of deaf passengers
ScotRail has teamed up with InterpreterNow to introduce a new British Sign Language (BSL) app to Scotland’s Railway, a first for the UK rail industry.
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Women Inspiring Rail: A Q&A with Hull Trains’ Louise Cheeseman
In this first interview for Global Railway Review's Women Inspiring Rail series, Louise Cheeseman, Managing Director of Hull Trains, talks about her proudest moments in rail so far, who has been an inspiration during her rail career and her vision to make Hull Trains the number one train operating company…
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How is Stockholm leading the way on enhancing train passenger experience?
MyHeadsapp, MTR Nordic’s new travel app, is providing travellers in Stockholm with personalised travel information and updates. Jeremy Long, CEO European Business at MTR Corporation explains how this technology is helping to improve the end-to-end journey experience for passengers.
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Arriva Rail London trial real-time passenger information, every step of the journey
To ensure London Overground passengers are equipped with effective real-time journey information, Stella Rogers, Customer Experience Director at Arriva Rail London (ARL), provides details of their recent and current trials using state-of-the-art technology to assist them in boosting passenger satisfaction and ensuring customers are confident in travelling on their network.
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TransPennine Express is first UK TOC to use WhatsApp for customer service
The popular social media platform means customers now have an additional customer service channel to communicate with the operator.
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e-Book: Using digital to improve the customer experience in transport
The transport sector is undergoing a digital transformation. Transport companies are adapting their business strategies and adopting digital technology to update legacy systems and join up disparate data with the aim of driving performance, improving efficiency, and enhancing the customer experience.
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GoMedia provides UK rail passengers with on-board taxi-booking service
The passenger journey from the station to the final destination is now easier and simpler following GoMedia’s recent partnership.
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Railway Management System Market to reach USD 64 billion by 2024
According to a new research report by Global Market Insights, Inc, the Railway Management System Market will grow at a CAGR of over 10 per cent between 2018 and 2024.
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New partnership aims to enhance real-time passenger information
This new agreement confirms a collaboration for industry-leading, developed and real-time passenger information systems.
