news
Britain’s second busiest station sees record leap in passenger satisfaction
The increase in satisfaction at London Victoria is the biggest jump by any station which has not undergone a major redevelopment or upgrade.
List view / Grid view
Passenger Information Systems (PIS)
news
UK Government supports projects to improve train journeys for disabled passengers
A series of innovative, high-tech schemes, including an augmented reality project to support people who use sign language on train journeys, will be developed after winning a government-funded competition.
article
Temporary Capacity Restrictions (TCRs): A web-based tool to enhance the quality of international timetabling
‘Temporary Capacity Restriction’ (TCR) is an umbrella term commonly used in the railway sector. It denotes the various types of construction works and events which lead to a reduction in infrastructure capacity and therefore are a main disruptive factor in timetabling. Philipp Koiser, RNE’s Sales and Timetabling Manager, discusses the…
news
Virtual ticket agents help Greater Anglia passengers at ticket machines
Rail passengers in East Anglia, if struggling with the machine, can now press a button which will put them through to a real person who can help buy tickets and find the best fares…
article
Innovation is the future for the London Overground
On 13 November 2016, Arriva Rail London took over the operation of the London Overground concession from the previous operator, LOROL. The start of the concession brought with it a new, more challenging, performance regime and Arriva Rail London hopes that a range of new innovations will help it to…
news
Massachusetts promotes resiliency investments and passenger communication for improved winter transit system
8 November 2017 | By
The Massachusetts Bay Transportation Authority (MBTA) has announced that more than $101 million has been invested in capital improvement projects, but highlights the importance of communication to ensure the smooth operation of the transit system in severe weather.
article
South Western Railway – The journey starts here
On 20 August 2017, South Western Railway began its operations. We speak to the new franchise about its brand-new fleet of trains and its timetable proposals as well its Station Travel Plans and what it has in the pipeline to provide its passengers with a positive travel experience.
article
Rail IT: Secure digital services for the safest mode of transport
The ongoing digitalisation of railways results in a wealth of new, useful features being installed on trains to provide passengers with entertainment services and useful features such as seat reservations and the ability to purchase tickets for onward journeys. But it is imperative these digital services are protected against cyber-…
news
TransPennine Express reveals first image of its brand-new trains
TransPennine Express (TPE) has shared an exclusive image of the first carriage from the second fleet of its new trains.
article
Could entertainment on public transport become a big revenue generator in the future?
Glyn Pierce-Jones, Group Managing Director at Trolex Group Ltd argues that with innovative passenger-focussed transportation services like Uber generating 6.5 billion dollars in 2016 and MaaS becoming the ‘Netflix of Transportation’ isn’t it time that the railway sector starts to invest more in to technology to improve passenger experience?
news
SJ launches a new feature for its app
SJ, the Swedish travel partner that offers sustainable train travel, has launched a new feature for its app: Where Do I Stand On The Platform.
article
Is there a future for Wi-Fi on board trains?
23 August 2017 | By
For Global Railway Review, Jeremy Haskey, Global Engineering Director & Chief Solutions Architect for Nomad Digital, discusses the future of Wi-Fi on board trains.
news
Results released from KCS’s commuter services survey in Boston
Keolis Commuter Services (KCS), the Massachusetts Bay Transportation Authority’s (MBTA) partner that operates the commuter rail in Boston has released key findings from its spring passenger satisfaction survey.
webinar
LoRa wireless connectivity helps operators in transportation
16 May 2017 | By Kontron
Improving passenger experience and predicting operational issues in vehicles with sensors are major goals for transportation operators.