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TransPennine Express is first UK TOC to use WhatsApp for customer service
The popular social media platform means customers now have an additional customer service channel to communicate with the operator.
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Passenger Information Systems (PIS)
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e-Book: Using digital to improve the customer experience in transport
The transport sector is undergoing a digital transformation. Transport companies are adapting their business strategies and adopting digital technology to update legacy systems and join up disparate data with the aim of driving performance, improving efficiency, and enhancing the customer experience.
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GoMedia provides UK rail passengers with on-board taxi-booking service
The passenger journey from the station to the final destination is now easier and simpler following GoMedia’s recent partnership.
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Railway Management System Market to reach USD 64 billion by 2024
According to a new research report by Global Market Insights, Inc, the Railway Management System Market will grow at a CAGR of over 10 per cent between 2018 and 2024.
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New partnership aims to enhance real-time passenger information
This new agreement confirms a collaboration for industry-leading, developed and real-time passenger information systems.
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UK’s Rail Delivery Group launches voice automated phone service for staff
The new voice automated phone service allows rail staff to call station ticket offices directly, helping to streamline processes for colleagues and assisting them to deliver on the industry’s commitment to increase customer satisfaction.
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Whitepaper: Smarter asset management for a more efficient rail network
An effective asset management programme when executed well can upgrade performance, improve safety and offer greater value for investments. It can also encourage new ways of thinking and operator business models. A full and accurate knowledge of all infrastructure assets, where they are located and what condition they are in,…
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Northern unveils first fully refurbished digital train
Northern has given customers a glimpse into the future with the launch of its first fully refurbished train.
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DB and Siemens Mobility sign agreement for the Ideas Train at InnoTrans
The partnership aims to merge components from the two companies and develop the Ideas Train platform to create an exciting but comfortable travel experience with digital features.
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Network Rail’s new £280 million deal will transform passenger experience
Network Rail signs a five-year contract with JCDecaux to handle in-station advertising and the transition to 100 per cent digital advertising.
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Britain’s second busiest station sees record leap in passenger satisfaction
The increase in satisfaction at London Victoria is the biggest jump by any station which has not undergone a major redevelopment or upgrade.
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UK Government supports projects to improve train journeys for disabled passengers
A series of innovative, high-tech schemes, including an augmented reality project to support people who use sign language on train journeys, will be developed after winning a government-funded competition.
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Temporary Capacity Restrictions (TCRs): A web-based tool to enhance the quality of international timetabling
‘Temporary Capacity Restriction’ (TCR) is an umbrella term commonly used in the railway sector. It denotes the various types of construction works and events which lead to a reduction in infrastructure capacity and therefore are a main disruptive factor in timetabling. Philipp Koiser, RNE’s Sales and Timetabling Manager, discusses the…
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Virtual ticket agents help Greater Anglia passengers at ticket machines
Rail passengers in East Anglia, if struggling with the machine, can now press a button which will put them through to a real person who can help buy tickets and find the best fares…
