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Network Rail will trial displaying live travel updates on a large screen at London Euston from 11 December 2024, as part of a broader plan to improve the passenger experience during the busy festive period.
Network Rail has launched a digital notification system for North West residents to receive personalised, real-time updates about nearby railway works, enhancing efficiency and sustainability.
5 December 2024 | By
For Global Railway Review's latest issue, transport and rail independent expert and influencer, Paul Comfort, speaks to Emmanuel Colin about the importance of customer service and passenger experience on modern rail…
Local leaders have approved a £96 million funding package for the construction of the Liverpool Baltic station, part of Mayor Steve Rotheram's initiative to enhance rail access and promote sustainable transport in the city region.
As a leader in providing AI-enabled computing platforms, ADLINK empowers rail operators with cutting-edge solutions tailored to the unique demands of the industry.
Northern's AI-operated WhatsApp service has handled 8,000 customer inquiries in its first year, saving 1,277 hours of employee time for more complex issues.
Arriva Rail London will trial Luna, a solution by GoMedia, to help British Sign Language users access essential travel information on the London Overground network.
The MTA Long Island Rail Road has unveiled a new QR code programme allowing passengers to promptly report toilet issues for swift resolution, aiming to enhance passenger satisfaction during travel.
Northern have introduced a new artificial intelligence system to count the number of passengers on their services.
21 May 2024 | By
Virgin Trains Ticketing has today issued its 'Charter for Change' report, calling for politicians to urgently reform rail retail and unlock a better deal for passengers. New research from the retailer reveals that more than half (57%) of passengers have no idea that train operators can restrict certain train fares;…
LG Display have equipped Korea's new high-speed underground railway with OLED displays, ahead of the line's opening.
Northern have introduced Makaton information boards for customers, detailing sites and features of the local area.
Metrolinx have released a new GO Train schedule, informing their customers of some changes to a timetable, and an increased service.
The European rail sector is promoting sustainable travel for those participating in ERASMUS+, creating the Interrail Global Pass.
ALLRAIL have issued a statement calling the Transmodel NeTEX the "tried and tested" technical standard for door-to-door bookings.
