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New passenger assistance technology launched across Japan
A new web application Passenger Assistance is due to be launched in Japan in Spring 2025, by Transreport in partnership with Hankyu Corporation (Hankyu).
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Passenger Information Systems (PIS)
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Network Rail to test large screen for live travel updates at London Euston
Network Rail will trial displaying live travel updates on a large screen at London Euston from 11 December 2024, as part of a broader plan to improve the passenger experience during the busy festive period.
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Network Rail introduces digital notification service for North West residents
Network Rail has launched a digital notification system for North West residents to receive personalised, real-time updates about nearby railway works, enhancing efficiency and sustainability.
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Coffee-Table Chat: Emmanuel Colin
5 December 2024 | By
For Global Railway Review's latest issue, transport and rail independent expert and influencer, Paul Comfort, speaks to Emmanuel Colin about the importance of customer service and passenger experience on modern rail…
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Local leaders approve £96 million funding for new Liverpool Baltic Station
Local leaders have approved a £96 million funding package for the construction of the Liverpool Baltic station, part of Mayor Steve Rotheram's initiative to enhance rail access and promote sustainable transport in the city region.
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Brochure: Pioneering AI for Railways with ADLINK
As a leader in providing AI-enabled computing platforms, ADLINK empowers rail operators with cutting-edge solutions tailored to the unique demands of the industry.
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Northern’s WhatsApp service handles 8,000 customer inquiries in first year
Northern's AI-operated WhatsApp service has handled 8,000 customer inquiries in its first year, saving 1,277 hours of employee time for more complex issues.
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Arriva Rail London to trial innovative British Sign Language solution
Arriva Rail London will trial Luna, a solution by GoMedia, to help British Sign Language users access essential travel information on the London Overground network.
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LIRR launches innovative QR code programme for real-time toilet feedback
The MTA Long Island Rail Road has unveiled a new QR code programme allowing passengers to promptly report toilet issues for swift resolution, aiming to enhance passenger satisfaction during travel.
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Northern using artificial intelligence to count the number of passengers on region’s trains
Northern have introduced a new artificial intelligence system to count the number of passengers on their services.
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Virgin Trains Ticketing issues Charter for Change
21 May 2024 | By
Virgin Trains Ticketing has today issued its 'Charter for Change' report, calling for politicians to urgently reform rail retail and unlock a better deal for passengers. New research from the retailer reveals that more than half (57%) of passengers have no idea that train operators can restrict certain train fares;…
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LG Display equips Korea’s new high-speed underground railway with transparent OLEDs
LG Display have equipped Korea's new high-speed underground railway with OLED displays, ahead of the line's opening.
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Makaton information panels installed at Northern’s Cumbria stations
Northern have introduced Makaton information boards for customers, detailing sites and features of the local area.
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Metrolinx release new GO Train service schedule
Metrolinx have released a new GO Train schedule, informing their customers of some changes to a timetable, and an increased service.
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Rail sector promotes sustainable travel for ERASMUS+ participants
The European rail sector is promoting sustainable travel for those participating in ERASMUS+, creating the Interrail Global Pass.