news
Northern using artificial intelligence to count the number of passengers on region’s trains
Northern have introduced a new artificial intelligence system to count the number of passengers on their services.
List view / Grid view
Passenger Experience/Satisfaction
news
Rail Journeys Surge by 69 Million from Previous Year
24 May 2024 | By
A new study has discovered that in the last quarter of 2023, there was a 20% increase in passenger journeys throughout Great Britain.
news
Virgin Trains Ticketing issues Charter for Change
21 May 2024 | By
Virgin Trains Ticketing has today issued its 'Charter for Change' report, calling for politicians to urgently reform rail retail and unlock a better deal for passengers. New research from the retailer reveals that more than half (57%) of passengers have no idea that train operators can restrict certain train fares;…
news
TPE installs new accessible seating at Hull Paragon
TransPennine Express (TPE) have installed new accessible seating at their Hull Paragon station.
article
OFF THE RAILS: ORR’s Director of Economics, Finance and Markets, Will Godfrey
In this week's 'Off the Rails', I spoke to the Office of Rail and Road (ORR)'s Director of Economics, Finance and Markets, Will Godfrey.
news
£200,000 paid out in ‘device clash’ refunds could be tip of the iceberg warns transport watchdog
Transport watchdog, London TravelWatch, has warned customers to check for possible device clashes when using PAYG systems.
news
Hull Trains secure customer satisfaction success
UK based operator Hull Trains have secured a high overall score for customer satisfaction, after including more carriages on services.
news
ORR publishes new track access dashboard to hold industry to account on efficient use of the rail network
ORR have published a new track access dashboard, holding the industry to account for efficient use of the rail network.
article
Worldline: A ‘customer first’ approach can get British rail back on track
Worldline Director of Transport Markets in UK and Ireland Martin Howell explains how the rail industry needs to embrace a 'customer first' approach.
news
RDG remind customers to check services before travel
The UK-based Rail Delivery Group (RDG) have issued a reminder to rail customers to check services before they travel, ahead of strikes.
news
LG Display equips Korea’s new high-speed underground railway with transparent OLEDs
LG Display have equipped Korea's new high-speed underground railway with OLED displays, ahead of the line's opening.
news
Major milestone reached for UK’s first ‘Beacon’ bridge at Garforth as bridge deck installed
A major milestone has been reached for the first 'Beacon' bridge at Garforth, as engineers craned in the deck in night works.
news
COMMENT: Chair of Independent Rail Retailers (IRR) Anthony Smith responds to Labour’s policy announcement
The Chair of the Independent Rail Retailers (IRR) Anthony Smith has issued his reaction to the Labour Party's policy announcement.
news
COMMENT: Rail Partners’ Andy Bagnall responds to Labour’s rail policy
Rail Partners' Chief Executive Andy Bagnall has issued his response to the UK Labour Party's plans for the rail industry.
news
COMMENT: Virgin Trains Ticketing Director, Mark Plowright, reacts to Labour’s policy announcement
Virgin Trains Ticketing Director Mark Plowright has issued a comment, responding to Labour's recent rail policy announcement.