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Northern installs new ticket vending machines at over 400 locations
As part of its wider A Better Way to Go campaign, Northern has invested £17 million in delivering a total of 621 touch-screen ticket vending machines.
List view / Grid view
Passenger Experience/Satisfaction
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Rail’s COVID-19 Heroes – Govia Thameslink Railway (GTR)
In the latest instalment of Global Railway Review’s exclusive series, Govia Thameslink Railway (GTR) shares the experiences of some of its staff during 2020 and the wide range of roles and ways in which they have aided others throughout the pandemic.
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Avanti West Coast introduces at-seat onboard ordering service
As well as being an additional measure of safety during the COVID-19 pandemic, Avanti's new At-Seat Order service has been welcomed by accessibility groups as a way to make travel more accessible.
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High-speed rail in the United States: A golden opportunity
Raymond Atkins, Terry Hynes and Morgan Lindsay from the Transportation Group at Sidley Austin LLP detail why they believe that private investment is the way forward for high-speed rail in the U.S., but not without government support.
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Accessible rail transport is an important step for creating an inclusive society
Disability should not be a barrier to rail travel. Dmitry Pegov, Deputy Managing Director of Passenger Services at Russian Railways (RZD), reveals their plans to provide a high level of service to all passengers with reduced mobility at all stages of their journey.
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ProRail signs GSM-R voice and data communications management agreement
Under the agreement, ProRail's GSM-R voice and data communications network in The Netherlands will be operated and maintained for a period of 10 years.
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Making changes to directly improve the passenger experience
Chris Fowler, Customer Services Director at UK train operating company Southern, gives a behind-the-scenes look into the different initiatives implemented to improve their customer experience during the COVID-19 pandemic and also the future plans to support their passengers as transport demands evolve.
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U.S. Rail Passenger Fairness Act introduced to improve Amtrak on-time performance
The U.S. Rail Passenger Fairness Act will give Amtrak the ability to take freight railroads to court if they fail to provide preference to passenger rail operating on their lines.
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Avanti West Coast launches social media forum for disabled customers
The ‘Accessible Rail Travel with Avanti West Coast’ Facebook group connects passengers with each other in order to share their travel experiences.
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Transport Focus calls for better passenger information to support social distancing
With new data showing that nine in 10 people would find it useful to have information on how busy services are, Transport Focus has called for transport operators to provide better information about the space available on board their services.
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Rail’s COVID-19 Heroes – South Western Railway
In the next instalment of Global Railway Review’s exclusive series, South Western Railway (SWR) introduces some of its team who are working beyond the job description during the pandemic, to the benefit of both SWR passengers and staff.
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Alpha Trains to upgrade 77 locomotives to ETCS BL 3 Release 2
Alstom/Bombardier Transportation will be responsible for the upgrade of 55 of the 77 Alpha Trains locomotives, with Alstom Belgium responsible for the remainder.
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SWR to trial AI system to provide real-time train capacity information
The onboard system utilises artificial intelligence and existing CCTV cameras to ‘count’ the number of passengers in each carriage in real-time in order to aid social distancing.
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Amtrak names Siemens Mobility as preferred bidder for manufacture contract
Following the launch of a competitive procurement in January 2019, Siemens Mobility has been selected as the preferred bidder to manufacture a new fleet for Amtrak.
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Realising the potential of Australian high-speed rail
For Global Railway Review, the CEO of the Australasian Railway Association, Caroline Wilkie, writes of the prospective benefits of investing in high-speed rail in Australia, and the importance of timing in addressing this issue.
