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FRA publish report on performance and service quality of Amtrak
The quarterly report uses metrics defined by the FRA to measure performance over multiple categories including customer service and financial performance.
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Passenger Experience/Satisfaction
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In-Depth Focus: Train Interiors
Exploring the importance of providing high-quality train interiors – from seating and flooring to on-board features for passenger comfort, plus what the train of the future might look like to meet changing passenger demands.
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New universal lighting concept for railway vehicles
The new ceiling lighting series LL from TSL-ESCHA is a long-term, versatile, and expandable solution, offering an individual lighting concept and an intelligent luminaire system for easy and predictive maintenance.
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CER results reveal €50 billion COVID-related losses for EU railway sector
The 2021 results of the CER COVID Impact Tracker show that no less than 33 per cent of turnover has been lost over the past two years due to COVID.
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LNER launch website to make travel simpler for overseas tourists
The new website will offer international customers the option to purchase train tickets in their own language and currency, expediting the travel process.
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Global Railway Review Issue 1 2022
Packed full of exclusive content, including: the importance of digital automatic coupling; Brazilian rail freight developments; designing train interiors to meet the needs of tomorrow’s passengers; and much more!
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Survey reveals focus is needed on punctuality and reliability
Transport Focus has published its latest passenger satisfaction survey which reveals punctuality and reliability are the most important drivers of overall satisfaction.
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SILVARSTAR project: Soil vibration and auralisation software tools for application in railways
In this article for Global Railway Review, we discover how, in the work of the SILVARSTAR project, the development of auralisation and visualisation tools can be used to predict, and demonstrate, railway noise using virtual reality technology.
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Noise and vibration work in the FINE-2 project
Scott Heath, Coordinator of the FINE-2 project, details the project’s work around rail sector noise and vibration, and how its dedicated work packages, in conjunction with TRANSIT and SILVARSTAR, are seeking to comprehend, in fine detail, the sound generated outside of the train.
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Tilt metre trial offers landslip protection for Scottish railways
Network Rail is trialling a tilt metre monitoring system to warn of earth movements, allowing them to better manage risks to passengers.
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Customer satisfaction scores rise for third consecutive year for Northern
Northern has seen a rise in customer service satisfaction scores for the third consecutive year, becoming the most improved operator in the UK, according to data from The Institute of Customer Service.
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Deutsche Bahn orders 43 new ICE trains from Siemens
Deutsche Bahn has completed an additional order of 43 new ICE 3neo type trains that promise enhanced comfort for passengers.
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Northern welcomes its 100th refurbished digital train
Train operator, Northern, is celebrating a landmark milestone as its 100th newly refurbished and improved digital train is now up and running across the rail network.
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Rewards platform launched to encourage and support returning commuters
Now that work from home restrictions in the UK have been lifted, a new rewards website has been launched to entice customers back to rail and to encourage commuters to make the most of their journey.
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Harnessing data-driven solutions to deliver fleet and network insights
In this interview with Global Railway Review, Swaraj Verma, Product Manager at Nomad Digital, explains how the company’s data-driven solutions deliver up-to-the-minute fleet and network insights, that can be key for operators in enhancing, and improving, the passenger experience.