news
Over 600 new CCTV cameras to be installed across Northern’s train stations
Northern are set to install 612 new CCTV cameras across its stations to provide even safer journeys for customers.
List view / Grid view
Passenger Experience/Satisfaction
article
The Beacon bridge: Q&A with Zachary Cocker of Network Rail
In this exclusive article for Global Railway Review, Zachary Cocker, Sponsor at Network Rail, discusses the brand new ‘Beacon’ bridge which is set to transform passenger accessibility at a West Yorkshire rail station.
news
ORR welcomes progress by rail industry in training staff to support disabled passengers
The Office of Rail and Road has praised train operators for the progress they have made in training staff to support disabled passengers.
article
Access For All: Interview with Israel Railways’ Avihu Yitzhari
13 June 2023 | By
For Global Railway Review’s ‘Access For All’ interview series, Avihu Yitzhari, Accessibility Officer at Israel Railways, explains the foresight, expertise and dedicated work that enables the operator to run a fully accessible means of intercity transportation.
news
CER welcomes implementation of new Rail Passenger Rights Regulation
The implementation of the new Rail Passenger Rights Regulation (EU) 2021/782 will offer a higher level of customer protection while ensuring the operation of rail services.
news
Salford Central station reopens after platform accessibility upgrades
After a five-month multi-million pound investment, Salford Central station has now reopened to provide better accessibility for passengers.
article
Trains will be the backbone of tomorrow’s mobility
Exclusively for Global Railway Review, Georges Gilkinet, Belgium’s Deputy Prime Minister and Minister of Mobility, explains that although Belgium may be a small country, it has great ambitions; especially when it comes to the transformation of the country’s rail sector.
news
Amtrak Virginia sets another ridership record in April
The Virginia Passenger Rail Authority has announced that ridership on the Amtrak Virginia service saw a 53.2% increase in April 2023 over April 2022.
article
Roundtable: Improving On-Board Experiences
Moderated by Guy Dangerfield, Head of Transport User Strategy at Transport Focus, participants of this Roundtable explore how rail can learn from other mobility sectors to improve on-board experiences, the importance of a more personalised travel experience, and the role of technology to support how passenger input is gathered and…
news
SWR complete major refurbishment on 85-year-old Malden Manor station
South Western Railway have completed a major refurbishment on Malden Manor station ahead of its 85th birthday.
article
In-Depth Focus: Managing Operational Complexities
Now more than ever, rail needs to win back the trust of passengers and improve rail freight reliability. The pressure is on for train operators and infrastructure managers to manage their vehicles/crew, network services and timetable data in more efficient ways than ever before. Getting it right means safer and…
news
Images: Network Rail to refurbish 130-year-old footbridge
Network Rail have begun work to fully repair and restore a 130-year-old footbridge at Beverley station in Yorkshire.
news
Network Rail publish £44 billion five-year plan
Network Rail’s five-year plan for the railway in England and Wales sees increased investment in tackling climate change and improving train performances.
article
Access For All: Interview with Paul Jackson from Hull Trains and Lumo
For Global Railway Review’s ‘Access For All’ interview series, Paul Jackson, Head of Customer and Stakeholder Engagement at open access passenger operators Hull Trains and Lumo details the many facets of work that are steering the goal of truly accessible transport for all.
article
Nightjet of the new generation: a new era in night-time travel
ÖBB – the Austrian Federal Railways – is the biggest company advocating for climate protection in Austria, and the Nightjet has now become synonymous with sustainable travel within Europe. For customers, it is not only the network with lots of attractive destinations in Europe that counts, but also modern and…