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Northern reminds carers of 25% discount during Carers Week 2024
Northern urges carers to take advantage of a 25% discount on Advance Purchase tickets as part of its support during Carers Week 2024.
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Passenger Experience/Satisfaction
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South Western Railway awaits £50 million plus accessibility funding
South Western Railway anticipates a £50-60 million investment in station accessibility improvements, following a UK government announcement including eight of its stations in the Access for All programme.
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Swedish Railways: New report shows how rail disruption affects industries
A new report by Swedish Railways (SJ) has found that rail disruption significantly affects other industries financially.
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Bridge strengthening project in Glasgow set to reach milestone
Network Rail and Story Contracting are due to reach a major milestone in their bridge strengthening project near Glasgow.
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Rail Baltica: Cornerstone laid at Ülemiste passenger terminal
Rail Baltica have celebrated the laying of the cornerstone at the new Ülemiste passenger terminal in a special ceremony.
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Network Rail: Kingsferry Bridge closure details
Network Rail are reminding customers to check before they travel as Kingsferry Bridge is closed for maintenance.
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Northern using artificial intelligence to count the number of passengers on region’s trains
Northern have introduced a new artificial intelligence system to count the number of passengers on their services.
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Rail Journeys Surge by 69 Million from Previous Year
24 May 2024 | By
A new study has discovered that in the last quarter of 2023, there was a 20% increase in passenger journeys throughout Great Britain.
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Virgin Trains Ticketing issues Charter for Change
21 May 2024 | By
Virgin Trains Ticketing has today issued its 'Charter for Change' report, calling for politicians to urgently reform rail retail and unlock a better deal for passengers. New research from the retailer reveals that more than half (57%) of passengers have no idea that train operators can restrict certain train fares;…
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TPE installs new accessible seating at Hull Paragon
TransPennine Express (TPE) have installed new accessible seating at their Hull Paragon station.
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OFF THE RAILS: ORR’s Director of Economics, Finance and Markets, Will Godfrey
In this week's 'Off the Rails', I spoke to the Office of Rail and Road (ORR)'s Director of Economics, Finance and Markets, Will Godfrey.
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£200,000 paid out in ‘device clash’ refunds could be tip of the iceberg warns transport watchdog
Transport watchdog, London TravelWatch, has warned customers to check for possible device clashes when using PAYG systems.
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Hull Trains secure customer satisfaction success
UK based operator Hull Trains have secured a high overall score for customer satisfaction, after including more carriages on services.
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ORR publishes new track access dashboard to hold industry to account on efficient use of the rail network
ORR have published a new track access dashboard, holding the industry to account for efficient use of the rail network.
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Worldline: A ‘customer first’ approach can get British rail back on track
Worldline Director of Transport Markets in UK and Ireland Martin Howell explains how the rail industry needs to embrace a 'customer first' approach.
