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Trainline launches app feature to help travellers social distance on trains

2 July 2020 | By Global Railway Review

Trainline has launched a nationwide beta-test of Crowd Alerts, a crowd-sourced feature in its app to help customers alert their fellow travellers if it’s not possible to social distance on a specific train.

news

UK DfT awards funding for new tech to revolutionise rail travel

22 June 2020 | By Global Railway Review

The UK’s Department for Transport (DfT), in partnership with Innovate UK, has awarded 25 pioneering projects a share of £9.4 million to fund innovative projects that will make railways cleaner, greener and more passenger-friendly.

news

Trenitalia’s summer timetable relaunched to meet new demands for mobility

15 June 2020 | By Global Railway Review

Providing a north to south network is the focus of Trenitalia’s 2020 summer timetable, with new connections to encourage more and more people to leave their cars at home.

article

An interview with ProRail’s Astrid Bunt: Train stations and their impact on passenger experience

28 May 2020 | By Astrid Bunt, Global Railway Review

In an exclusive interview with Global Railway Review, Astrid Bunt, Head of Stations at ProRail, explains how much of a role train stations play in contributing to the overall passenger experience.

news

Translink meets growing contactless ticketing demand with enhanced app

15 May 2020 | By Global Railway Review

To reflect the huge growth in demand for contactless payments, Northern Ireland's public transport operator, Translink, has enhanced its app, smartcard and contactless offerings.

news

WhatsApp for customer enquiries introduced by Transport for Wales

24 April 2020 | By Global Railway Review

The new WhatsApp service will allow TfW Rail Services customers to contact the social media team to enquire about a range of information, including live travel updates.

news

‘My Driver by Thalys’ service adds new mobility options

11 February 2020 | By Global Railway Review

Thalys passengers can now choose between around 50 local taxi fleets to complete their rail journeys via the Thalys app or website.

article

Making use of digital solutions to safeguard rail’s future

11 February 2020 | By Stephanie Klecha

Stephanie Klecha, Head of Digital Services at Porterbrook, speaks to our Editor, Craig Waters, with her views on making rail more attractive for passengers, data-sharing, the importance of empowering the workforce, and how industry collaboration is key to rail’s future success.

news

Transport for Wales introduces sign language app for the deaf community

7 February 2020 | By Global Railway Review

The app has been designed to improve accessibility and inclusion on the Transport for Wales network and make travel easier for deaf passengers.

article

Facing challenges head-on to drive innovations in rail forward

10 December 2019 | By

We speak to Gerald Schinagl, Digital Innovation Manager at ÖBB about how the company is boldly moving forward with its digital initiatives to improve operations and ensure passenger and employee satisfaction.

news

Network Rail uses AR technology to show passengers replacement footbridge designs

24 October 2019 | By Global Railway Review

In a first for Network Rail, augmented reality (AR) is being used to help passengers visualise replacement footbridges at stations.

news

SWR celebrates its smart ticketing facilities for ‘Smart Week’

18 October 2019 | By Global Railway Review

'Smart Week' sees South Western Railway showcasing its range of smart ticketing options, which are currently being used for 56 per cent of journeys.

news

Smart train tickets are more popular than ever before in Britain

14 October 2019 | By

The days of paper rail tickets being used in Britain could be numbered as more passengers than ever before are opting for smart tickets.

news

ScotRail launches new WhatsApp service for customers

3 September 2019 | By Global Railway Review

ScotRail has launched a new WhatsApp service for customers as part of a £4 million investment plan to improve passenger satisfaction.

news

SBB teams up with Axon Vibe to develop new mobility platform

28 August 2019 | By Global Railway Review

Swiss Federal Railways (SBB) and Axon Vibe have signed a five-year agreement for the development of a personalised mobility app.

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