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UK rail industry launches Alert Me by Messenger passenger service
The Alert Me by Messenger technology provides rail passengers with the available transport options and information regarding disruption and crowding.
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Making changes to directly improve the passenger experience
Chris Fowler, Customer Services Director at UK train operating company Southern, gives a behind-the-scenes look into the different initiatives implemented to improve their customer experience during the COVID-19 pandemic and also the future plans to support their passengers as transport demands evolve.
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A unique strategy for digitally transforming Russian Railways: The train driver app
Oleg Valinsky, Deputy Managing Director of Russian Railways, shares details about the railway company’s train driver mobile app and how it helps to interact with locomotive crews.
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Rail’s COVID-19 Heroes – Greater Anglia
In the next instalment of Global Railway Review’s exclusive series, Greater Anglia reflects on 2020 and the impact of the pandemic on its business, as well as highlighting three employees who have dedicated the last 12 months to keeping passengers safe, informed and moving.
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Hull Trains introduces passenger counting technology to support social distancing
The technology publishes the level of passengers onboard Hull Trains services in real time in order to help to make socially-distanced travelling easier.
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Roundtable: The Future of Train Stations
The rail industry continually strives to identify ways to ensure that train users have the best possible experience, and travelling through train stations plays a huge part in this. Although train stations are understandably much quieter at the moment, passengers will eventually return – so, how will train stations adapt…
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A smarter, digital ticketing experience for LNER passengers
Rebecca Dartnall, Head of Digital Products at London North Eastern Railway (LNER), reflects on the leap that rail passengers have made in terms of technology, particularly smart ticketing, in the last year. Is now the time to take this progress further, and make smart payments an inherent part of our…
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Enhancing connectivity on the East Coast with LNER
Danny Gonzalez, Chief Digital and Innovation Officer at British train operating company, London North Eastern Railway (LNER), explains how they are leading the way to bring digital innovation and connectivity to UK rail.
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Southeastern: Prioritising accessibility through COVID-19
Justin Ryan, Accessibility and Inclusion Manager at Southeastern, tells Global Railway Review about Southeastern’s most recent accessibility improvements.
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Southeastern to implement additional accessibility measures under new Accessible Travel Policy
Measures within Southeastern's new travel policy include the setting up of a Passenger Accessibility Panel and the creation of a new bespoke disability awareness training programme.
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Global Railway Review’s top 10 news stories of 2020
Take a look at Global Railway Review's most read news stories of 2020, including an app to help social distancing on trains, the world’s first two hydrogen trains successfully completing trial passenger services, and American high-speed rail project developments.
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The strength of positive social media for passengers during COVID-19
Isana Derici, Social Media Interface Manager at Govia Thameslink Railway (GTR), provides a look into how social media is used to improve the customer experience for the UK’s biggest rail operator.
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Transport for Wales launches train capacity checker to ensure social distancing
The capacity checker will allow customers to see which trains may have the most space available, subsequently supporting social distancing requirements by encouraging people to avoid busier trains.
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UK-based technology firms set to join HS2 Innovation Accelerator initiative announced
The five will receive commercial and technical support as they develop their technology to help deliver Europe’s largest infrastructure project.
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Southeastern becomes first UK TOC to share train load data directly with passengers
Southeastern, the train company running services into London and the South East, is the first in the UK to share train load data directly with passengers so they can understand carriage capacity before boarding services and social distance more effectively.