news
Transport for Wales launches new innovative smartphone app
To aid a seamless passenger journey, Transport for Wales has launched a new smartphone app, with enhanced live travel and ticketing features, as well as a bilingual service.
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Apps
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Heathrow Express launches new partnership with Google Maps
Heathrow Express has partnered with Google Maps, offering passengers fast access to tickets and information on travel times between central London and Heathrow Airport, using the Google Maps journey planner.
news
Arriva launches new multi-modal travel app for EU passengers
Arriva has launched its first MaaS smart mobility app, ‘glimble’. The app enables passengers to plan, pay and ride with any public transport operator, shared transport, or micro-mobility provider.
news
Trainline launches its personalised in-app train delay notifications
Trainline has introduced its latest update to the Trainline app, with automatic notifications to app customers if their booked journey is significantly delayed.
news
Brightline Trains announces partnership to transform its passenger app
Brightline Trains, the only privately funded high-speed passenger rail system in the U.S., has appointed a software company to elevate its customer app with journey planning capabilities.
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Translink releases new employee communications app
Translink, Northern Ireland’s main public transport provider, announces the launch of its new employee communication ‘Spirit’ app, available to all employees working for the organisation.
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DfT launches strategy to improve transport access for disabled passengers
The Department for Transport (DfT) has unveiled a range of initiatives to remove barriers and improve confidence for disabled people as they return to trains after the pandemic.
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Long Island Rail Road announces activation of Wi-Fi in Atlantic Terminal
MTA Long Island Rail Road (LIRR) has announced that Wi-Fi is now available in Atlantic Terminal and cell connectivity for Verizon subscribers in the LIRR tunnel between Atlantic Terminal and Bedford Avenue.
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UK government announces funding to deliver a rail data revolution
The funding will support the development of the Rail Data Marketplace, which will ultimately improve journeys for passengers across the UK.
podcast
Episode 5: train station developments
Steve White, Chief Operating Officer at Govia Thameslink Railway, speaks to Global Railway Review’s Junior Editor, Leah Hockley, about the UK's train stations and how they are developing to become safer, more sustainable and more inviting for passengers.
news
GTR and Southeastern jointly launch new Season Ticket Calculator
In order to provide greater transparency when it comes to choosing tickets, GTR and Southeastern's Season Ticket Calculator will enable commuters to purchase tickets that fit their flexible work schedules.
news
‘Passenger Assistance’ app launched to make railway more accessible
A new app has been launched in Great Britain that will make it easier and quicker for disabled people to request assistance for their train journeys, helping people to travel with confidence.
news
FirstGroup signs NRCs for South Western Railway and TransPennine Express
FirstGroup has agreed with the Department for Transport two National Rail Contracts for the SWR and TPE train operating companies, with a primary term of two years.
news
UK rail industry launches Alert Me by Messenger passenger service
The Alert Me by Messenger technology provides rail passengers with the available transport options and information regarding disruption and crowding.
article
Making changes to directly improve the passenger experience
Chris Fowler, Customer Services Director at UK train operating company Southern, gives a behind-the-scenes look into the different initiatives implemented to improve their customer experience during the COVID-19 pandemic and also the future plans to support their passengers as transport demands evolve.