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ORR's new guidance focuses on improving the experience of passengers…
ORR's new guidance focuses on improving the experience of passengers with reduced mobility on rail replacement services during disruption.
Despite improvements in recent years, the UK rail industry still…
Despite improvements in recent years, the UK rail industry still needs to make significant changes to its provision of information to passengers, says ORR.
New Accessible Travel Policy guidance from ORR calls on train companies to…
New Accessible Travel Policy guidance from ORR calls on train companies to cut booking notice times, increase reliability of provision, improve staff training, and offer redress when things go wrong.
The wide-ranging reforms to the Disabled People’s Protection Policy (DPPP)…
The wide-ranging reforms to the Disabled People’s Protection Policy (DPPP) are designed to bring greater quality, consistency and reliability to assisted travel for disabled passengers.
Research has found that newer machines have made it easier…
Research has found that newer machines have made it easier for travellers to purchase tickets correctly from the ticket vending machines, however there are still improvements that need to be made…
