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Northern has introduced new digital tickets which update repeatedly throughout…
Northern has introduced new digital tickets which update repeatedly throughout the day to stop fare evaders from being able to screenshot and share season tickets for others to use.
Northern managed stations will be utilising a new technology at…
Northern managed stations will be utilising a new technology at automated ticket barriers to alert staff about passengers using an incorrect ticket.
Northern has won a national customer experience award for its…
Northern has won a national customer experience award for its unique approach to improving accessibility on trains and at stations.
Northern have issued more than 100 penalty fines following a…
Northern have issued more than 100 penalty fines following a clampdown on fare evasion between Leeds and York.
Northern have introduced a new app that will help staff…
Northern have introduced a new app that will help staff to check the status of self-service ticket machines on the network.
Over the past 12 months, Northern have recovered over £2…
Over the past 12 months, Northern have recovered over £2 million from fare evaders for taxpayers, successfully prosecuting over 11,000 of the worst offenders.
Thanks to Northern’s accessibility fund, the Better Journeys by Rail…
Thanks to Northern’s accessibility fund, the Better Journeys by Rail scheme is aiming to support the rail service access of older and disabled people in the Yorkshire region.
Northern has seen a rise in customer service satisfaction scores…
Northern has seen a rise in customer service satisfaction scores for the third consecutive year, becoming the most improved operator in the UK, according to data from The Institute of Customer Service.
Northern's new priority seating card will make travelling easier for…
Northern's new priority seating card will make travelling easier for people with visible and non-visible disabilities.
New interactive maps will be added to Northern’s website, offering…
New interactive maps will be added to Northern’s website, offering passengers an opportunity to virtually navigate through the rail operator's stations in 3D.
Rail operator Northern are to launch state-of-the-art virtual reality simulation,…
Rail operator Northern are to launch state-of-the-art virtual reality simulation, developed to support and improve passengers with reduced mobility travel access and experiences.
As part of its wider A Better Way to Go…
As part of its wider A Better Way to Go campaign, Northern has invested £17 million in delivering a total of 621 touch-screen ticket vending machines.
Working in partnership with Northern and TransPennine Express, the Smart…
Working in partnership with Northern and TransPennine Express, the Smart on Rail project is a crucial first step in the delivery of an integrated smart travel system for the whole of the North of England.
