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Following new research from Transport Focus, it was found that…
Following new research from Transport Focus, it was found that only 35 per cent of UK passengers who were eligible claimed compensation for their delayed journey.
The survey's results show that overall passenger satisfaction has increased,…
The survey's results show that overall passenger satisfaction has increased, but passengers in various regions across the UK are still suffering from less than optimal performance.
Anthony Smith, Chief Executive of Transport Focus speaks to Global…
Anthony Smith, Chief Executive of Transport Focus speaks to Global Railway Review's Editor, Craig Waters, about what Britain's railways do best, how the industry needs to change, the use of innovative technology, and are Britain's rail passengers getting the best deal?
A report has revealed that Britain’s rail industry is committed…
A report has revealed that Britain’s rail industry is committed to delivering over 1,000 extra services a week for passengers and the introduction of 1,000 new carriages during 2020.
81 per cent of passengers think updates to the fares…
81 per cent of passengers think updates to the fares system should be prioritised by the Williams Review, according to an independent survey commissioned by the Rail Delivery Group.
The way the UK runs its railway is often at…
The way the UK runs its railway is often at the centre of high-profile discussions. Some recent operational challenges have led to criticism of the system and a review of the sector. Despite this, there are ambitious plans to ensure the rail system continues to benefit passengers and support freight.…
A new reports highlights that for many, a perceived lack…
A new reports highlights that for many, a perceived lack of ‘customer-focus’ leads passengers to believe the system is mostly based around the needs of the railway rather than those of passengers.
Britain’s busiest railway station puts passengers first with better, real-time…
Britain’s busiest railway station puts passengers first with better, real-time travel advice and new uniforms for staff.
In a recent survey, overall satisfaction with rail services was…
In a recent survey, overall satisfaction with rail services was at 79 per cent, the lowest level since 2008, with 21 per cent of passengers not satisfied.
"This independent ombudsman will make sure passengers are heard and…
"This independent ombudsman will make sure passengers are heard and that they get a fair deal when train companies fall short.”
The automated claims systems, available via smartphones and smartcard registration,…
The automated claims systems, available via smartphones and smartcard registration, will make compensation claims easier for customers.
Customers have said that buying the right ticket can be…
Customers have said that buying the right ticket can be confusing, so the rail industry will use clearer language to improve the system.
The Inclusive Transport Strategy, backed by hundreds of million pounds,…
The Inclusive Transport Strategy, backed by hundreds of million pounds, will help ensure passengers with reduced mobility can travel confidently and easily.
One of south east London’s stations has been transformed with…
7 March 2013 | By Network Rail
One of south east London’s stations has been transformed with the help of government funding...
Passengers on Britain’s busiest rail route could benefit from faster,…
19 January 2012 | By Network Rail
Passengers on Britain’s busiest rail route could benefit from faster, more frequent trains...
