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The Chair of the Independent Rail Retailers (IRR) Anthony Smith…
The Chair of the Independent Rail Retailers (IRR) Anthony Smith has issued his reaction to the Labour Party's policy announcement.
The consumer-focused brand Which? has published a report, detailing how…
The consumer-focused brand Which? has published a report, detailing how passengers pay higher prices when buying tickets at the station.
Transport Focus Chief, Anthony Smith, will become the new chair…
Transport Focus Chief, Anthony Smith, will become the new chair of the Independent Rail Retailers (IRR), previously held by Alistair Lees.
The Government have announced a new £5.3 million investment, for…
The Government have announced a new £5.3 million investment, for innovative accessibility projects across the UK.
Former Interim Head of Customer Strategy at Chiltern Railways, Natasha…
Former Interim Head of Customer Strategy at Chiltern Railways, Natasha Grice, has joined the leadership team at Transport Focus.
The Department for Transport will appoint its Operator of Last…
The Department for Transport will appoint its Operator of Last Resort to take over delivery of passenger services on the TPE network from 28 May 2023.
Transport Focus has worked with rolling stock leasing company Porterbrook…
Transport Focus has worked with rolling stock leasing company Porterbrook to understand what passengers think about the interiors of its Turbostar trains.
Network Rail have launched a new taskforce led by independent…
Network Rail have launched a new taskforce led by independent experts to offer recommendations on how rail can develop its approach to resilience during hot weather.
With customers beginning to use rail services again after years…
With customers beginning to use rail services again after years of restrictions, Anthony Smith, Chief Executive of Transport Focus, explains why train operators need to focus on offering a reliable, punctuality service for passengers and how this can help rail grow in the years ahead.
Packed full of exclusive content, including: the traction power supply…
Packed full of exclusive content, including: the traction power supply of the Wendlingen–Ulm high-speed rail line; what passengers in the UK want from their journeys; Roundtable on Digital Automatic Coupling; Track Technologies and Alternative Fuels In-Depth Focuses; and much more!
Transport Focus has published its latest passenger satisfaction survey which…
Transport Focus has published its latest passenger satisfaction survey which reveals punctuality and reliability are the most important drivers of overall satisfaction.
Quieter train journeys are set to become the norm after…
Quieter train journeys are set to become the norm after the UK government has announced it will identify and remove repetitive and unnecessary on-board announcements on trains in England.
Results of a Transport Focus study of two projects between…
Results of a Transport Focus study of two projects between February and June 2021 has found that rail operators found it more difficult to notify passengers of engineering works during the COVID-19 pandemic.
Results from the new Transport Focus survey reveal that almost…
Results from the new Transport Focus survey reveal that almost nine in 10 rail passengers across Great Britain were satisfied with their last journey.
South Western Railway (SWR) has announced the launch of Assisted…
South Western Railway (SWR) has announced the launch of Assisted Boarding Points, the rail industry’s first assistance service for passengers, allowing for a far more efficient travel experience.
