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Grant propels business to new heights with pioneering accessibility work
A new grant for accessibility work has funded a new virtual reality tool by The Virtual Tour Experts for customers with reduced mobility.
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West Midlands Railway
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Communities and rail recovery
Fay Easton, Head of Stakeholder & Community at West Midlands Railway, tells Global Railway Review how Community Station Partnerships are bringing people together to develop stations as assets to their communities, enhancing the passenger experience and helping to underpin national efforts to restore confidence in rail.
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ORR publishes 2020-2021 Q3 statistics for UK passenger rail performance
ORR's statistics show that the punctuality of all 23 UK operators improved in Q3 of 2020-2021 when compared to 2019-2020, but a total of 11 per cent fewer trains were scheduled.
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Transport Focus publishes 2019 National Rail Passenger Survey
The survey's results show that overall passenger satisfaction has increased, but passengers in various regions across the UK are still suffering from less than optimal performance.
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A new Alliance will help transform rail stations into community assets
In a bid to rejuvenate railway stations and improve passenger experience across the West Midlands, high street retailers and cafes could be offered the chance to set up shops in stations.
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Top rail brands in Britain revealed
Many train operating companies are still trying to restore their reputation in the wake of 2018’s timetable chaos, but there are signs of improvement. So, which of Britain’s rail brands are best perceived by customers?
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Passenger assistance to be transformed across Britain’s rail network
A new smartphone app, currently being trialled by four train companies, will make it easier to book assistance at stations and receive a more consistent, reliable service.
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First electric train travels between Birmingham and Bromsgrove
Ahead of full electric services being introduced later this summer, a West Midlands Railway train has made a historic journey in the UK to test newly installed overhead power lines...