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HS2 reveals the design for new stations in Birmingham and Solihull
These stations will be catalysts for regeneration, creating jobs and opportunities for local people and economic benefits for Birmingham and the Midlands.
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Transport Focus
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UK rail passengers will benefit from ‘one-click’ compensation
The automated claims systems, available via smartphones and smartcard registration, will make compensation claims easier for customers.
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Rail industry removes jargon to ensure customers pay the right fare
Customers have said that buying the right ticket can be confusing, so the rail industry will use clearer language to improve the system.
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Millions of pounds dedicated to improving accessibility for all passengers
The Inclusive Transport Strategy, backed by hundreds of million pounds, will help ensure passengers with reduced mobility can travel confidently and easily.
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Heathrow Express scores 95 per cent in customer satisfaction survey
The electric train service to and from the UK’s largest airport scores highly in customer ratings of satisfaction, punctuality, speed and internet connection…
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‘Root and branch reform’ for rail fares is on the table
Britain’s rail companies, from both the public and private sectors, are launching a public consultation to seek ‘root and branch reform’ of fares and ticketing regulation.
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UK rail regulator to create assisted travel advisory group
The Office of Rail and Road (ORR) has announced it will create an advisory group to support work on potential updates to the guidance that the rail industry uses to form accessibility policies.
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Penalty fares altered to protect passengers’ genuine mistakes
Individuals who made sincere mistakes in purchasing the incorrect ticket will hopefully not be treated like fare dodgers now with the new guidance policy in place…
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Transport Focus and HS2 explore what passengers think about future railways
A ‘customer community’ established between Transport Focus and HS2 Ltd has revealed what future railways – such as HS2 – should aim to offer passengers, with payment and ticketing, luggage and catering being the three most important areas...
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Research shows value for money remains top priority for rail passengers
The UK’s independent watchdog Transport Focus recently asked more than 12,800 people to rank things that would most improve their journey experience. The results have showed that value for money came top, followed by getting a seat and improved punctuality.
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UK Rail regulator calls for more consistent and reliable travel assistance
The Office of Rail and Road (ORR) has today published research showing that many passengers using travel assistance are satisfied or very satisfied with the help they receive, but more must be done to improve the reliability, consistency and awareness of assistance available.
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UK government announces a £48 billion investment into Britain’s railways
Transport Secretary, Chris Grayling, has unveiled the latest stage in the government’s investment into Britain’s railways, announcing that £48 billion will be spent on the network over a five-year period.
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Transport Focus to sit on Network Rail supervisory boards
Passenger representatives, Transport Focus, will now sit on Network Rail supervisory boards overseeing the running of both track and train across large swathes of the country.
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Rail passenger satisfaction reaches joint record levels
Train passenger satisfaction rose to joint record levels in the spring this year, according to a recent independent survey.
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Customer satisfaction continues to improve at Northern
Overall journey satisfaction amongst Northern’s customers has risen to 83%, according to figures released as part of the Transport Focus National Rail Passenger Survey.