List view / Grid view
New changes have been announced by the UK's Department for Transport (DfT) that will give passengers simpler, cheaper fares thanks to an overhaul of the ticketing process.
Taking over from Virgin, First Trenitalia will run services on the West Coast Main Line, with passengers set to benefit from more seats, extra services, simplified fares and station upgrades.
Ahead of the arrival of brand new trains, unit 142005 has completed its final day of service for UK train operator, Northern, after it clocked-up more than three million miles of customer journeys.
The first nine trains in a £500 million new fleet for local rail services will start carrying customers from the 1 July 2019, Northern have announced.
Key improvements made by the rail industry in recent years have been reflected in scores from a satisfaction survey of 28,000 passengers published by Transport Focus.
Following months of consultation with passengers, businesses and communities, Britain’s Rail Delivery Group (the RDG) has submitted proposals to the Williams Review that would create a generational step-change in accountability and customer focus.
The way the UK runs its railway is often at the centre of high-profile discussions. Some recent operational challenges have led to criticism of the system and a review of the sector. Despite this, there are ambitious plans to ensure the rail system continues to benefit passengers and support freight.…
Passengers will benefit from an 80 per cent increase in the number of morning peak seats into Nottingham, Lincoln and St Pancras.
From April 2019 and as part of an ongoing plan to improve performance and reduce delays, Britain’s train operators and Network Rail will publish new measures of train punctuality.
A new reports highlights that for many, a perceived lack of ‘customer-focus’ leads passengers to believe the system is mostly based around the needs of the railway rather than those of passengers.
Britain’s busiest railway station puts passengers first with better, real-time travel advice and new uniforms for staff.
Keith Williams, the independent Chair of the first ‘root and branch’ Rail Review to be supported by UK government, has stated in an Address that Britain’s rail franchising system cannot continue in the way it is now.
Britain’s biggest ever rail fares consultation reveals eight out of 10 respondents want the system overhauled; nine out of 10 want consideration of smart or electronic tickets (with the potential for price capping); and eight out of 10 want consideration of fares based on encouraging travel to fill up empty…
In a recent survey, overall satisfaction with rail services was at 79 per cent, the lowest level since 2008, with 21 per cent of passengers not satisfied.
"This independent ombudsman will make sure passengers are heard and that they get a fair deal when train companies fall short.”
