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Northern England leaders call for vital work to reduce rail congestion
Prior to Northern operating under new ownership, leaders across the North of England are calling for stronger commitments to rail infrastructure developments.
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Transport Focus
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Prime Minister Boris Johnson confirms HS2 will go ahead
The UK Prime Minister has confirmed that HS2 will go ahead, with construction for Phase 1 from London to the West Midlands set to begin in April 2020.
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UK government takes action to improve service on West Midlands Trains
Following bad performance, the UK Transport Secretary has announced that West Midlands Railway will be required to invest £20 million to improve service.
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Transport Focus calls for changes to passenger delay compensation
Following new research from Transport Focus, it was found that only 35 per cent of UK passengers who were eligible claimed compensation for their delayed journey.
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Northern franchise ownership to be taken over by UK government
Arriva's Northern franchise will be transferred to the Operator of Last Resort as of 1 March 2020, announces UK Transport Secretary, Grant Shapps.
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St Pancras International tops passenger satisfaction survey
The 2019 National Rail Passenger Survey from Transport Focus puts St Pancras International top, while other stations across the Southern region also see an increase in passenger satisfaction.
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Heathrow Express named by passengers as best UK rail service in 2019
Among Heathrow Express' top rated areas was overall passenger satisfaction and value for money, following efforts to improve service and ticket pricing.
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Transport Focus publishes 2019 National Rail Passenger Survey
The survey's results show that overall passenger satisfaction has increased, but passengers in various regions across the UK are still suffering from less than optimal performance.
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Pin-pointing punctuality
Every second matters to passengers, but did you know quite how much? In 2018 passenger satisfaction dropped to a 12-year low, with one in seven trains falling short of the industry measure of punctuality. During this period the UK's Office of Rail and Road (ORR) said "no-one took charge" during…
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Industry responds to England’s Northern franchise announcement
A statement released by Grant Shapps, Secretary of State for Transport, has raised concerns over the financial viability of the Northern franchise operated by Arriva Rail North.
podcast
Episode 2: are Britain’s rail passengers getting the best deal?
Anthony Smith, Chief Executive of Transport Focus speaks to Global Railway Review's Editor, Craig Waters, about what Britain's railways do best, how the industry needs to change, the use of innovative technology, and are Britain's rail passengers getting the best deal?
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New trains and extra services promised for Britain in annual rail investment report
A report has revealed that Britain’s rail industry is committed to delivering over 1,000 extra services a week for passengers and the introduction of 1,000 new carriages during 2020.
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Smart train tickets are more popular than ever before in Britain
14 October 2019 | By
The days of paper rail tickets being used in Britain could be numbered as more passengers than ever before are opting for smart tickets.
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New partnership launched to improve rail services in the West Midlands
In a first of its kind for England, the West Midlands Grand Rail Collaboration (GRC) has been established to ensure a close working relationship across the rail industry to coordinate improvements which will ultimately enhance passenger satisfaction.
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New ORR statistics will help the industry focus on boosting punctuality
The UK's ORR has released a new way of measuring punctuality which is hoped will help the industry focus on boosting performance for passengers.