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Survey reveals focus is needed on punctuality and reliability
Transport Focus has published its latest passenger satisfaction survey which reveals punctuality and reliability are the most important drivers of overall satisfaction.
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Repetitive on-board announcements to be removed on trains in England
Quieter train journeys are set to become the norm after the UK government has announced it will identify and remove repetitive and unnecessary on-board announcements on trains in England.
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Study finds pandemic hindered passengers being notified about track work
Results of a Transport Focus study of two projects between February and June 2021 has found that rail operators found it more difficult to notify passengers of engineering works during the COVID-19 pandemic.
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Network Rail and GWR trial new enhanced passenger information service
Until November 2021, Network Rail and GWR are trialling a new passenger information service that provides enhanced travel information regarding train delays and disruptions.
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Rail User Weekly Survey launched to track passenger satisfaction in Great Britain
Results from the new Transport Focus survey reveal that almost nine in 10 rail passengers across Great Britain were satisfied with their last journey.
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New high performing rail timetable announced for Manchester rail network
For rail services in and around Manchester, a new timetable has been approved to start in December 2022, mainly focusing on improving rail service performance to provide a reliable passenger journey.
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ScotRail to release public survey on proposed new timetables
As customers return to using Scotland’s Railway, ScotRail amidst a public consultation, is unveiling plans for the release of new timetables from May 2022, showing that it is ‘Fit for The Future’.
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An industry first – SWR launch boarding assistance service for customers
South Western Railway (SWR) has announced the launch of Assisted Boarding Points, the rail industry’s first assistance service for passengers, allowing for a far more efficient travel experience.
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DfT launches strategy to improve transport access for disabled passengers
The Department for Transport (DfT) has unveiled a range of initiatives to remove barriers and improve confidence for disabled people as they return to trains after the pandemic.
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Survey results reveal passengers want improved info screens at stations
A survey from Transport Focus has revealed that passengers prefer modern white-on-black information displays rather than the traditional orange-on-black dot matrix boards.
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Network Rail completes London King’s Cross improvement scheme
The project to replace the over 40-year-old tracks and track layout on the 1.5 mile approach into London King's Cross station has been completed.
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Major investment announced for Britain’s rail in the North and Midlands
The UK government has announced a £401 million investment to give passengers and freight operators across the North and Midlands faster, greener and more reliable rail services.
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UK government establishes new public body to end fragmentation of UK railways
The UK government has announced the formation of a new public body, Great British Railways, which will bring the UK's railways under single, accountable national leadership.
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UK rail industry launches Alert Me by Messenger passenger service
The Alert Me by Messenger technology provides rail passengers with the available transport options and information regarding disruption and crowding.
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Transport Focus calls for better passenger information to support social distancing
With new data showing that nine in 10 people would find it useful to have information on how busy services are, Transport Focus has called for transport operators to provide better information about the space available on board their services.