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The Office of Rail and Road and Transport Focus report urges the rail industry to improve response times, staff training and passenger support during stranded train incidents.
London TravelWatch have appointed former civil servant Tricia Hayes to be their new chair, succeeding Arthur Leathley.
Transport Focus Chief, Anthony Smith, will become the new chair of the Independent Rail Retailers (IRR), previously held by Alistair Lees.
The East Coast Digital Programme (ECDP) is well underway and has now introduced new customer communications.
The Office of Rail and Road's annual report has been published this week, reflecting on the rail industry across the year (2022-2023).
The Government have announced a new £5.3 million investment, for innovative accessibility projects across the UK.
Former Interim Head of Customer Strategy at Chiltern Railways, Natasha Grice, has joined the leadership team at Transport Focus.
Packed full of exclusive content, including: a statement from Belgium's Deputy Prime Minister; the plans to transform American rail travel; managing operational complexities; and much more!
Transport Focus has worked with rolling stock leasing company Porterbrook to understand what passengers think about the interiors of its Turbostar trains.
Daniel Edwards has been appointed as the new Business Lead and Director for Heathrow Express.
Network Rail have launched a new taskforce led by independent experts to offer recommendations on how rail can develop its approach to resilience during hot weather.
Survey results published by Transport Focus have shown that passengers on Great Northern are the most satisfied in the UK with the cleanliness of their train.
With customers beginning to use rail services again after years of restrictions, Anthony Smith, Chief Executive of Transport Focus, explains why train operators need to focus on offering a reliable, punctuality service for passengers and how this can help rail grow in the years ahead.
Packed full of exclusive content, including: the traction power supply of the Wendlingen–Ulm high-speed rail line; what passengers in the UK want from their journeys; Roundtable on Digital Automatic Coupling; Track Technologies and Alternative Fuels In-Depth Focuses; and much more!
Transport Focus has published its latest passenger satisfaction survey which reveals punctuality and reliability are the most important drivers of overall satisfaction.
