TransPennine Express set performance recovery target by Transport for the North
Following the worst performance figures in the UK in late 2019, TransPennine Express must now deliver a service that restores passenger trust.
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TransPennine Express is a British train operating company owned by FirstGroup that operates the TransPennine Express franchise. It runs regional and intercity rail services between the major cities of Northern England and Scotland.
Following the worst performance figures in the UK in late 2019, TransPennine Express must now deliver a service that restores passenger trust.
The survey's results show that overall passenger satisfaction has increased, but passengers in various regions across the UK are still suffering from less than optimal performance.
A report has revealed that Britain’s rail industry is committed to delivering over 1,000 extra services a week for passengers and the introduction of 1,000 new carriages during 2020.
FirstGroup has embraced the benefits of technology that can be used across multi-brands by investing in a CMS platform and website architecture that has been replicated across many of its UK train operating companies.
TransPennine Express (TPE) has officially welcomed the first of its brand new Nova 1 trains following formal acceptance from the Office of Rail and Road.
The popular social media platform means customers now have an additional customer service channel to communicate with the operator.
After disappointing timetable problems in May, TPE, Northern and Network Rail have a strong focus on improving the punctuality of their services.
In the next two years, TransPennine Express (TPE) will deliver a £500 million investment by introducing three new fleets of trains that will completely transform train travel in the North of England and into Scotland. Head of New Trains Robin Davis, explains that for TPE’s customers, it will mean more…
23 May 2016 | By Katie Sadler, Digital Content Producer, Global Railway Review
Intercity rail operator TransPennine Express has announced a £230 million investment for a new fleet of CAF Electric Multiple Units (EMU) and loco-hauled coaches for delivery in 2018-19.
1 April 2016 | By Katie Sadler, Digital Content Producer, Global Railway Review
Hitachi Rail Europe has revelled it will supply 95 AT300 ‘Inter City’ trains to TransPennine Express as part of FirstGroup’s TransPennine Express new franchise investment plan.
23 December 2015 | By Katie Sadler, Digital Content Producer, Global Railway Review
Northern and TransPennine Express rail franchises have been officially confirmed by the Department for Transport, awarding contracts to Arriva Rail North and First Trans Pennine Express Ltd.
20 March 2015 | By Katie Sadler, Digital Content Producer, Global Railway Review
An agreement has been signed to today between FirstGroup and the Department for Transport to operate First TransPennine Express for a further year.
19 August 2014 | By Department for Transport
Train companies that are in the running to transform rail services across the north have been announced by the government...
5 August 2011 | By First TransPennine Express
First TransPennine Express has welcomed the Department for Transport's decision to extend its franchise...
3 April 2007 | By Mr. Ian Benger, Projects Manager, First TransPennine Express
A partnership between FirstGroup plc and Keolis was awarded the franchise to provide inter-city and inter-urban passenger rail services to major cities and towns across the north of England, with also the management of 30 stations from 1 February 2004.