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John Till, Head of Information Delivery at Southeastern, tells Global Railway Review more about how their new ‘SeatFinder’ capacity tool, which allows the operator to change the way they analyse and use train load data so that they can continue to make improvements that provide confidence and reassurance to passengers.
Great Northern, Southeastern, Southern and Thameslink have partnered with the British Transport Police to enforce face covering regulations.
Southeastern, the train company running services into London and the South East, is the first in the UK to share train load data directly with passengers so they can understand carriage capacity before boarding services and social distance more effectively.
The new Direct Award Contract has been awarded by the Department for Transport to Govia for the continued operation of the Southeastern franchise.
Network Rail and Southeastern Railway have collaborated to launch the UK’s first passenger train service operated entirely by women.
Stations across the Govia Thameslink Railway, South Western Railway and Southeastern networks have now introduced the sunflower lanyard scheme.
The survey's results show that overall passenger satisfaction has increased, but passengers in various regions across the UK are still suffering from less than optimal performance.
For our next Women Inspiring Rail instalment, Natalie Leister, Area Manager at Southeastern, tells us about how her humble beginnings within the rail industry helped her grow to become determined on working to make the company focus more on inclusivity and make train travel and the rail industry more accessible…
With over 100 million passenger journeys in a decade and 48 million miles travelled collectively, Southeastern celebrates 10 years of high-speed train service.
Many train operating companies are still trying to restore their reputation in the wake of 2018’s timetable chaos, but there are signs of improvement. So, which of Britain’s rail brands are best perceived by customers?
The UK government has revealed it has cancelled the competition for the next Southeastern rail franchise citing the Williams Review which is due to be published in the autumn.
London Bridge station has clinched top spot as part of the Royal Institute of British Architects (RIBA) regional awards for London for building of the year.
Network Rail’s fleet of snow-and-ice-busting trains will travel the equivalent of six times around the world in the south east, anti-icing the rails to keep passengers moving.
Following a survey which attracted over 8,000 responses for 107 stations, Southeastern and Network Rail selected stations they feel have the strongest case for funding.
The new voice automated phone service allows rail staff to call station ticket offices directly, helping to streamline processes for colleagues and assisting them to deliver on the industry’s commitment to increase customer satisfaction.
