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UK rail companies partner with BTP to enforce face covering rules
Great Northern, Southeastern, Southern and Thameslink have partnered with the British Transport Police to enforce face covering regulations.
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Southeastern
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Southeastern becomes first UK TOC to share train load data directly with passengers
Southeastern, the train company running services into London and the South East, is the first in the UK to share train load data directly with passengers so they can understand carriage capacity before boarding services and social distance more effectively.
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Southeastern confirms awarding of DfT Direct Award Contract
The new Direct Award Contract has been awarded by the Department for Transport to Govia for the continued operation of the Southeastern franchise.
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First UK all female service launched by Network Rail and Southeastern
Network Rail and Southeastern Railway have collaborated to launch the UK’s first passenger train service operated entirely by women.
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Network Rail introduces passenger assistance scheme at more London stations
Stations across the Govia Thameslink Railway, South Western Railway and Southeastern networks have now introduced the sunflower lanyard scheme.
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Transport Focus publishes 2019 National Rail Passenger Survey
The survey's results show that overall passenger satisfaction has increased, but passengers in various regions across the UK are still suffering from less than optimal performance.
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Women Inspiring Rail: A Q&A with Natalie Leister, Area Manager, Southeastern
For our next Women Inspiring Rail instalment, Natalie Leister, Area Manager at Southeastern, tells us about how her humble beginnings within the rail industry helped her grow to become determined on working to make the company focus more on inclusivity and make train travel and the rail industry more accessible…
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Southeastern celebrates 10 years of high-speed train service
With over 100 million passenger journeys in a decade and 48 million miles travelled collectively, Southeastern celebrates 10 years of high-speed train service.
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Top rail brands in Britain revealed
Many train operating companies are still trying to restore their reputation in the wake of 2018’s timetable chaos, but there are signs of improvement. So, which of Britain’s rail brands are best perceived by customers?
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Southeastern franchise has been extended to April 2020
The UK government has revealed it has cancelled the competition for the next Southeastern rail franchise citing the Williams Review which is due to be published in the autumn.
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London Bridge station has been named building of the year
London Bridge station has clinched top spot as part of the Royal Institute of British Architects (RIBA) regional awards for London for building of the year.
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Network Rail and train operating companies plan for harsh winter weather
Network Rail’s fleet of snow-and-ice-busting trains will travel the equivalent of six times around the world in the south east, anti-icing the rails to keep passengers moving.
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Twenty-two Southeastern stations nominated for step-free access funding
Following a survey which attracted over 8,000 responses for 107 stations, Southeastern and Network Rail selected stations they feel have the strongest case for funding.
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UK’s Rail Delivery Group launches voice automated phone service for staff
The new voice automated phone service allows rail staff to call station ticket offices directly, helping to streamline processes for colleagues and assisting them to deliver on the industry’s commitment to increase customer satisfaction.
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Southeastern launches new initiatives to recruit more female train drivers
Across the entire rail industry, just 16 per cent of employees are female, but Southeastern has many new schemes to improve this statistic.