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Some of the oldest trains in Britain are scheduled to be replaced in 2019
The wide-scale deployment of new and refurbished-like-new carriages will mean the retirement of some of the oldest trains on the network.
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Rail Delivery Group (RDG)
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2019 offers technology that could improve passenger experience across UK rail
Passengers may soon be able to find out which carriages have available seats, and if the toilets are operational and vacant, before they board the train.
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First ever impartial and independent Rail Ombudsman has been launched
"This independent ombudsman will make sure passengers are heard and that they get a fair deal when train companies fall short.”
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Investment in bodycams reduces assaults on staff by more than half
Virgin Trains and British Transport Police are increasing employee safety by deploying 275 body cameras on frontline staff.
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Passenger assistance to be transformed across Britain’s rail network
A new smartphone app, currently being trialled by four train companies, will make it easier to book assistance at stations and receive a more consistent, reliable service.
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UK rail passengers will benefit from ‘one-click’ compensation
The automated claims systems, available via smartphones and smartcard registration, will make compensation claims easier for customers.
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Rail industry removes jargon to ensure customers pay the right fare
Customers have said that buying the right ticket can be confusing, so the rail industry will use clearer language to improve the system.
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Rail industry’s customs proposal tackle post-Brexit congestion concerns
The rail industry plans to work with the government to prevent disruption to the over 2,000 intermodal trains transporting 1.22 million tonnes of freight per year after the UK leaves the European Union.
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Millions of pounds dedicated to improving accessibility for all passengers
The Inclusive Transport Strategy, backed by hundreds of million pounds, will help ensure passengers with reduced mobility can travel confidently and easily.
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First ombudsman in rail appointed to improve the complaints procedure
Rail industry appoints Dispute Resolution Ombudsman to rule on complaints as part of the rail industry’s plan to change and improve…
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Britain’s rail freight in 2016 supplied over £1.7 billion in economic benefits
A new report from KPMG and the Rail Delivery Group has highlighted the great economical impact rail freight has on Britain…
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Regional Debate – UK
This regional debate involving some key industry leaders explores the importance of embracing modern technologies, the role rail will play for the next generation, the key challenges the sector faces and also the opportunities that lie ahead.
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Network Rail announces Andrew Haines OBE as new Chief Executive
Andrew Haines has had a wide ranging career in the rail industry and transport sector, and he will join Network Rail following completion of his current role as Chief Executive of the Civil Aviation Authority (CAA)...
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‘Root and branch reform’ for rail fares is on the table
Britain’s rail companies, from both the public and private sectors, are launching a public consultation to seek ‘root and branch reform’ of fares and ticketing regulation.
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UK rail regulator to create assisted travel advisory group
The Office of Rail and Road (ORR) has announced it will create an advisory group to support work on potential updates to the guidance that the rail industry uses to form accessibility policies.