news
UK’s rail regulator to undertake railway signalling market study
The ORR's study will focus on the level of competition for the delivery of significant signalling projects in a bid to limit Network Rail's spend on signalling.
List view / Grid view
Office of Rail and Road (ORR)
The UK’s Office of Rail and Road (ORR) is a non-ministerial government department responsible for the economic and safety regulation of Britain’s railways, and the economic monitoring of Highways England.
article
Pin-pointing punctuality
Every second matters to passengers, but did you know quite how much? In 2018 passenger satisfaction dropped to a 12-year low, with one in seven trains falling short of the industry measure of punctuality. During this period the UK's Office of Rail and Road (ORR) said "no-one took charge" during…
news
London’s busiest stations make passenger experience improvements
Stations at Waterloo, Victoria and London Bridge have all increased their efforts to better the customer experience by making significant improvements.
news
ORR figures establish Waterloo as Britain’s busiest railway station
Waterloo remained in the top position for the station with the most entries and exits, with only one station outside of London reaching the top 10.
news
ORR increases operator charges on High Speed 1 line
ORR have stated that operators using the High Speed 1 rail line will be expected to collectively pay £25.9 million annually.
news
ORR reports significant progress made in Network Rail savings plans
Network Rail is currently making progress ahead of target, being on track to deliver £391 million of efficiency savings in 2019 and 2020.
news
New ORR statistics will help the industry focus on boosting punctuality
The UK's ORR has released a new way of measuring punctuality which is hoped will help the industry focus on boosting performance for passengers.
news
ORR publishes new accessible travel guidance for train companies
New Accessible Travel Policy guidance from ORR calls on train companies to cut booking notice times, increase reliability of provision, improve staff training, and offer redress when things go wrong.
news
Network Rail must focus on train performance and productivity
Following periods of underperformance, the ORR’s annual assessment of Network Rail highlights the need for continued focus on train performance and efficiency throughout the organisation.
news
ORR urges sweeping reforms on accessibility and compensation
The ORR sets out its proposals aimed at passengers being made more aware of their right to compensation, and disabled travellers experiencing more reliable assistance services, and greater accessibility across the rail network overall.
news
ORR report highlights safety challenges Britain’s rail industry must address
Britain's Office of Rail and Road (ORR) has published its Annual Report on Health and Safety which stresses that despite Britain’s railway remaining one of the safest in Europe for passengers, the rate of improvement has shown signs of slowing.
news
Network Rail launches a £70 million track-worker safety task force
Network Rail responds to ORR's improvement notices by pulling together multiple programmes to improve track-worker safety and accelerate its current 'Near Miss Reduction Programme'.
news
First Stadler FLIRT train receives approval to enter UK service
The British railway regulatory authority has granted Stadler approval for the four-car bimodal FLIRT train for the use of Greater Anglia.
article
Expert Panel: Level crossing safety
As part of our Level Crossing Safety In-Depth Focus, Global Railway Review asked our Expert Panel: Motorists who misuse level crossings are often the main cause of accidents, but how can the railway industry manage motorist behaviour to significantly reduce the risks at level crossings?
news
Network Rail’s action plan is approved by Office of Rail and Road
Network Rail describes a number of new actions it will take to identify and address the underlying issues impacting train performance.