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Improved process for passengers to claim delay compensation debuts
New licence requirements on Britain's train companies require them to provide passengers with clear information about their entitlements to compensation.
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Office of Rail and Road (ORR)
The UK’s Office of Rail and Road (ORR) is a non-ministerial government department responsible for the economic and safety regulation of Britain’s railways, and the economic monitoring of Highways England.
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Rail journeys increased across October and December despite restrictions
Rail journeys increased to 285 million in Britain over October and December 2021, marking the highest number of passenger journeys since January to March 2020.
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Britain’s rail regulator acts to make it easier to claim for train delays
Britain's Office of Rail and Road (ORR) has finalised a Delay Compensation Code of Practice that train companies must comply with by April 2022.
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ORR’s rail industry finance report shows impact of COVID-19 pandemic
The Office of Rail and Road has published its latest finance report which highlights just how much the rail industry was substantially affected by the COVID-19 pandemic in 2020 to 2021.
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ORR requests for further Network Rail action to retain railway performance
As more passengers return to rail, Britain's Office of Rail and Road (ORR) is calling for Network Rail to take action to retain a railway which more reflects the train service performance improvements seen during the pandemic.
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ORR sets sights on boosting Great Britain’s railway signalling market
The Office of Rail and Road has published recommendations aimed at boosting Great Britain’s railway signalling market in a package of measures that would allow Network Rail to improve competition between suppliers.
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RIA responds to the UK governments Net Zero Strategy
"Although we welcome these positive plans, action is needed now if we are to reach Net Zero on our railways by 2050," says David Clarke, Technical Director at the Railway Industry Association (RIA).
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ORR data reveals UK railway electrification rate is running short
The Office of Rail and Road has published data demonstrating that the UK is electrifying its railway at less than half the rate needed to decarbonise by 2050.
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Britain’s rail regulator calls for better planning of engineering works
A review commissioned into how Network Rail plans for and delivers engineering works, has found that while there have been some recent improvements, further work is required to minimise disruption to passengers and ensure public money is spent appropriately.
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ORR’s Chief Inspector of Railways issues major level crossing warning
Following the release of the Office of Rail and Road’s latest rail safety report, a warning has been issued due to the increase of level crossing deaths and close calls across Britain.
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Britain’s rail freight industry returns to pre-COVID-19 levels
According to statistics revealed by the Office of Rail and Road, the volume of freight transported across Britain’s railway in Q1 of 2021, has returned to pre-COVID-19 pandemic levels.
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ORR releases interim report on Hitachi trains impacted by fatigue cracks
In its interim report, the Office of Rail and Road has reviewed the Hitachi’s Class 800 and 385 series trains, that were impacted by corrosion and cracks caused by stress and fatigue.
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ORR figures reveal the lowest record of train emissions due to COVID-19
The Office of Rail and Road (ORR) has released data outlining the lowest level of emissions, on record, across Great Britain’s railway network during the COVID-19 pandemic.
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Proposal aims to improve passengers’ access to Rail Ombudsman
The Office of Rail and Road (ORR) proposes a new code of practice, with the intention to reduce the time it takes for commuter complaints to be responded to by the Rail Ombudsman.
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Britain’s rail regulator begins rail infrastructure planning for 2024-2029
Known as the 2023 Periodic Review (PR23), the process sets a five-year settlement that will determine the level of funding Network Rail/Great British Railways should receive for its operation, maintenance and renewals activities.