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Northern’s new MD meets Tees Valley Mayor on rail services
Tricia Williams, Northern's new Managing Director, and Tees Valley Mayor Ben Houchen discussed key regional rail issues and future development plans in a recent meeting.
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Northern’s WhatsApp service handles 8,000 customer inquiries in first year
Northern's AI-operated WhatsApp service has handled 8,000 customer inquiries in its first year, saving 1,277 hours of employee time for more complex issues.
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Training is a serious game
For Global Railway Review's latest Track Insight: Talent, Mark Robinson, Director at Chrome Angel Solutions, discusses how VR simulations are revolutionising accessibility and confidence in rail travel for individuals with disabilities, while also training the workforce to better understand and support diverse passenger needs.
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Good News Friday: Your weekly round-up of positive rail news!
In this week’s ‘Good News Friday’, we cover Network Rail enhancing safety education ahead of overhead wire electrification, Hull Trains and Northern inspiring future female train drivers and GTR hosting a unique on-board art class.
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Northern introduces affordable fares on Northumberland line ahead of re-opening
Northern will offer affordable fares on the newly re-opened Northumberland Line, ensuring passengers pay no more than £3 for a single journey along the entire route, enhancing connectivity across Southeast Northumberland.
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Military veterans advocate for careers in rail
Northern Rail celebrates Armed Forces Day by spotlighting veterans who have found a second career in the railway industry, sharing their experiences of transitioning to roles that echo the camaraderie and discipline of their service days.
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Good News Friday: Your weekly round-up of positive rail news!
In this week’s ‘Good News Friday’, we cover Northern's rail safety event for schoolchildren, a 240-mile charity cycle by railway veterans and Gargrave Primary students building a ‘bug hotel’ for local biodiversity.
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Northern engineer advocates for women’s initiative in engineering careers
Northern's Rebecca Prendergast urges women to seize opportunities in engineering, emphasising its rewarding careers and encouraging proactive initiative ahead of International Women in Engineering Day 2024.
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Northern appoints new boss of Neville Hill TrainCare Centre in West Yorkshire
Northern has appointed Kevin Gore, a seasoned manager from Alstom, as the new head of its historic Neville Hill TrainCare Centre in West Yorkshire, effective 1 July 2024.
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Northern reminds carers of 25% discount during Carers Week 2024
Northern urges carers to take advantage of a 25% discount on Advance Purchase tickets as part of its support during Carers Week 2024.
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Deadline approaching for Future Labs: Train operators seek innovative start-ups
LNER, Northern, Southeastern and TransPennine Express have set 16 June 2024 as the deadline for tech start-ups to apply to their collaborative initiative, Future Labs, aimed at innovating the rail industry.
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Good News Friday: Your weekly roundup of positive rail news!
In this week's 'Good News Friday', we cover Colas Rail UK becoming a Gold Partner with RSF, Northern's 'Rail Oscar' nominations, and TPE's involvement with the Great North Run!
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Northern: ‘Magstripe’ train tickets could soon be in a museum
UK operator Northern have announced that the 'magstripe' ticket may soon be obsolete, noting a rise in digital ticket purchases.
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Good News Friday: Your weekly roundup of positive rail news!
In this week's 'Good News Friday', we cover CrossCountry's safety support, a possible name for Northern's resident cat, and Alfie's day at Thameslink!
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Northern using artificial intelligence to count the number of passengers on region’s trains
Northern have introduced a new artificial intelligence system to count the number of passengers on their services.