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Here, Patrick McDougall, CEO of Nexus Alpha, provides thoughts on a number of topics, from how to improve customer information, how the industry reacted to COVID-19, through to sustainability and how solar powered passenger information signs can help train operators move towards net zero.
Rail operator Northern are to launch state-of-the-art virtual reality simulation, developed to support and improve passengers with reduced mobility travel access and experiences.
Network Rail has today launched a fleet of several specialist trains, whose job is to remove and wash away leaf debris across the North West rail route this autumn 2021.
Hyde Central station in Greater Manchester has installed new customer information and departure screens to deliver an easier and smoother experience for Northern passengers.
Manchester’s railway has received a once in a generation maintenance upgrade of a 21st century signalling system, which aims to improve future journeys for passengers and rail freight.
The Class 769 bi-mode trains enable operation without an overhead or third rail supply, spreading the benefits of electrification to non-electrified routes.
As part of its wider A Better Way to Go campaign, Northern has invested £17 million in delivering a total of 621 touch-screen ticket vending machines.
ORR's statistics show that the punctuality of all 23 UK operators improved in Q3 of 2020-2021 when compared to 2019-2020, but a total of 11 per cent fewer trains were scheduled.
The final train to be refurbished under Northern's £100 million transformation programme has been delivered to Arriva Train Care in Crewe.
Despite a fall in passenger numbers due to COVID-19 travel restrictions, Northern is continuing its efforts to ensure that travel is more accessible in preparation for the inevitable return of passengers.
While the public are being asked to stay at home, the rail industry is using this opportunity to plan improvements around Manchester ready for when passengers return in much greater numbers.
'Know Your Train' will allow Northern passengers to find out a wide range of information about the train that they will be travelling on in real-time.
The rail operator has created more than 160 new roles, as it looks to encourage the next generation of black, ethnic minority, female and younger employees to its workforce.
As part of the Great North Rail Project, Network Rail is investing £36 million to transform Manchester’s railway signalling system and improve journeys for passengers and freight.
Leaders across the North of England have highlighted the importance of restoring passenger confidence in rail in order to ensure post-COVID-19 stability.
