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Northern clamps down on fare evasion between Doncaster and Leeds
Northern have completed a four week-long period of action tackling fare evasion on services between Doncaster and Leeds.
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Northern recovers over £2 million from fare evaders for taxpayers
Over the past 12 months, Northern have recovered over £2 million from fare evaders for taxpayers, successfully prosecuting over 11,000 of the worst offenders.
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£84m investment to cut delays of trains in Manchester and North West
The investment will deliver track side upgrades, platform extensions for longer trains and bigger depots across the regions.
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Yorkshire scheme will support older and disabled people travelling by rail
Thanks to Northern’s accessibility fund, the Better Journeys by Rail scheme is aiming to support the rail service access of older and disabled people in the Yorkshire region.
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Customer satisfaction scores rise for third consecutive year for Northern
Northern has seen a rise in customer service satisfaction scores for the third consecutive year, becoming the most improved operator in the UK, according to data from The Institute of Customer Service.
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Northern welcomes its 100th refurbished digital train
Train operator, Northern, is celebrating a landmark milestone as its 100th newly refurbished and improved digital train is now up and running across the rail network.
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Northern launches priority seating cards for passengers with disabilities
Northern's new priority seating card will make travelling easier for people with visible and non-visible disabilities.
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Car commuters urged to ‘take a fresh look’ at the train
Transport for the North (TfN) says there are more reasons than ever to consider the train as an alternative means of travel.
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Northern takes control of Neville Hill train engineering depot
The train depot in the Northern England city of Leeds will continue to provide maintenance support for Northern, LNER and Cross Country trains.
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New high performing rail timetable announced for Manchester rail network
For rail services in and around Manchester, a new timetable has been approved to start in December 2022, mainly focusing on improving rail service performance to provide a reliable passenger journey.
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Northern set to launch ‘Street View 3D maps’ for customers
New interactive maps will be added to Northern’s website, offering passengers an opportunity to virtually navigate through the rail operator's stations in 3D.
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Empowering the passenger: “Forewarned is forearmed”
Here, Patrick McDougall, CEO of Nexus Alpha, provides thoughts on a number of topics, from how to improve customer information, how the industry reacted to COVID-19, through to sustainability and how solar powered passenger information signs can help train operators move towards net zero.
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Virtual reality simulation to contribute to more accessible rail travel
Rail operator Northern are to launch state-of-the-art virtual reality simulation, developed to support and improve passengers with reduced mobility travel access and experiences.
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Network Rail introduces leaf blasting trains across the North West
Network Rail has today launched a fleet of several specialist trains, whose job is to remove and wash away leaf debris across the North West rail route this autumn 2021.
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Greater Manchester’s Hyde Central station installs new passenger information screens
Hyde Central station in Greater Manchester has installed new customer information and departure screens to deliver an easier and smoother experience for Northern passengers.