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Heathrow Express named by passengers as best UK rail service in 2019
Among Heathrow Express' top rated areas was overall passenger satisfaction and value for money, following efforts to improve service and ticket pricing.
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Heathrow Express
Heathrow Express is the airport rail link between London Heathrow Airport and London Paddington in the UK. It is an open-access operator, formed in 1998, and is operated by Heathrow Express Operating Company – a wholly-owned subsidiary of Heathrow Airport Holdings.
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Transport Focus publishes 2019 National Rail Passenger Survey
The survey's results show that overall passenger satisfaction has increased, but passengers in various regions across the UK are still suffering from less than optimal performance.
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Global Railway Review’s Women Inspiring Rail: A Year in Review
Following a year of interviews, we look back at the highlights and common themes of what was learnt and discussed by the women of the industry.
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Heathrow Express appoints two new commercial team members
Heathrow Express, the dedicated airport rail service, has announced two new appointments in their commercial team with Mark Eastwood becoming Business Development Manager and Nicolette Miller appointed as Partnership Marketing Manager.
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‘Friendly WiFi’ safe certification awarded to Heathrow Express
The certification proves that the Wi-Fi system installed on the Heathrow Express is keeping passengers safe from inappropriate content.
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Women Inspiring Rail: A Q&A with Aoife Considine, Heathrow Express
For the latest instalment in Global Railway Review's Women Inspiring Rail series, Heathrow Express Fleet Engineering Manager, Aoife Considine, discusses her passion for rail safety and how trends in digitalisation keeps her excited about rail’s future.
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Contactless and Oyster payments to be accepted on Heathrow Express
Half of all pay-as-you-go journeys across London are regularly made using a contactless card or mobile device. Now the 17,000 passengers that use the Heathrow Express each day will have the same option for a quick and easy payment method.
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Heathrow Express rated as best UK rail operator by passengers
The Heathrow Express service received the best-in-UK rating for overall satisfaction, punctuality/reliability and speed.
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Porterbrook makes new digital trains a reality for Heathrow Express
This installation of ETCS will be the first time that digital signalling has been installed on an existing fleet of electric passenger trains.
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Heathrow Express celebrates 20 years of sustainable service
To mark its 20th anniversary of sustainable service, Heathrow Express has launched a poster campaign created using some of the tonnes of rubbish left on its trains every year.
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Heathrow Express scores 95 per cent in customer satisfaction survey
The electric train service to and from the UK’s largest airport scores highly in customer ratings of satisfaction, punctuality, speed and internet connection…
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One in four UK train companies found to be wrongly advising passengers
An undercover investigation run by Which? found train company staff are failing to correctly advise passengers that have been delayed and are owed compensation…
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Top customer satisfaction marks for Heathrow Express
Heathrow Express is the UK’s joint top performer in the latest National Rail Passenger Survey, achieving its best ever ‘overall satisfaction’ score of 97%.
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An interview with Dick Fearn
26 April 2017 | By Dick Fearn, Chair of the Western Route Supervisory Board
For Global Railway Review's Leadership Series, we speak to Dick Fearn, Chair of the new Western Supervisory Board.
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GSM-R coverage extended across Heathrow Express rail tunnel infrastructure
4 August 2015 | By Katie Sadler, Digital Content Producer, Global Railway Review
Network Rail has awarded ADComms, the telecommunication solutions provider, the contract to install GSM-R coverage across Heathrow Airport’s rail tunnel infrastructure.