GTR seeks help from disabled practitioners to educate rail staff
Govia Thameslink Railway (GTR) has trained almost 3,000 client-focused colleagues from its rail line services, in order to improve the service given to disabled and older commuters.
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Govia Thameslink Railway (GTR) is a train operating company, operating the Thameslink, Southern and Great Northern rail franchise in England. Within the franchise, GTR runs the Thameslink, Great Northern, Southern and Gatwick Express airport services.
Govia Thameslink Railway (GTR) has trained almost 3,000 client-focused colleagues from its rail line services, in order to improve the service given to disabled and older commuters.
Govia Thameslink Railway (GTR)’s multimillion-pound improvement programme promises returning Great Northern, Thameslink and Southern rail commuters a finer station and travel experience.
Steve White, Chief Operating Officer at Govia Thameslink Railway, speaks to Global Railway Review’s Junior Editor, Leah Hockley, about the UK's train stations and how they are developing to become safer, more sustainable and more inviting for passengers.
In order to provide greater transparency when it comes to choosing tickets, GTR and Southeastern's Season Ticket Calculator will enable commuters to purchase tickets that fit their flexible work schedules.
In the latest instalment of Global Railway Review’s exclusive series, Govia Thameslink Railway (GTR) shares the experiences of some of its staff during 2020 and the wide range of roles and ways in which they have aided others throughout the pandemic.
Chris Fowler, Customer Services Director at UK train operating company Southern, gives a behind-the-scenes look into the different initiatives implemented to improve their customer experience during the COVID-19 pandemic and also the future plans to support their passengers as transport demands evolve.
As England steps out of lockdown and begins to return to normality, rail companies across the country are working to ensure passenger and staff safety.
Mary Grant, Chief Executive Officer of Porterbrook, highlights how investment and innovation in the private sector can help to support the UK's ambition to be a leader in low carbon rail.
Upon delivery of the contract, passengers travelling along the Brighton Mainline will be able to benefit from uninterrupted internet and mobile connectivity, including in tunnels and cuttings in the railway.
Exclusive to GTR, the Live Map feature highlights any disruption across the network and can suggest alternate routes for passengers.
Zoey Hudson, Head of Talent, Diversity and Inclusion at Govia Thameslink Railway, speaks to Global Railway Review's Junior Editor, Leah Hockley, about the operating company's extensive apprenticeship programme and the importance of apprentices to the entire rail industry, not just GTR.
Govia Thameslink Railway's £55 million fleet modernisation programme is working to deliver a range of passenger and technological enhancements.
Under the agreement, Bombardier will fit ETCS equipment and the BOMBARDIER EBI Cab 2000 onboard Automatic Train Protection system to all ELECTROSTAR fleets in the UK.
When harsh winter weather threatens major disruption to rail services, infrastructure managers and train operating companies must pull together to keep rail networks moving safely. The authors in this In-Depth Focus share the benefits of robust planning strategies and the importance of being prepared to deal with the challenges that…
In this issue, we feature articles from industry experts on a vast range of topics including: Transforming Australia’s freight network; HS2: Continuing to innovate to drive the workforce skills agenda; Making switch machines intelligent plus our 'On-Board Connectivity' and 'Winter Preparedness' In-Depth Focuses.