Station staff trained in conflict resolution to improve customer experience
Virgin Trains is the first train operator to adopt this kind of training approach, and it is hoped passenger experience during football season will benefit greatly from it.
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Rail News
Some of the oldest trains in Britain are scheduled to be replaced in 2019
The wide-scale deployment of new and refurbished-like-new carriages will mean the retirement of some of the oldest trains on the network.
2019 offers technology that could improve passenger experience across UK rail
Passengers may soon be able to find out which carriages have available seats, and if the toilets are operational and vacant, before they board the train.
First class will come to end on most Greater Anglia trains from January 2020
After listening to customer feedback, assessing increases in passenger numbers and the rail network capacity, Greater Anglia removes first-class seats.
Multi-billion-pound contracts awarded to work on Britain’s busiest routes
Network Rail has announced the award of three multi-billion-pound contracts for the South of England, worth up to £7 billion for Control Period 6 (2019-2024).
MTR teams up with the operator of Europe’s largest high-speed rail network
After seeking up-to-date high-speed rail expertise, MTR selects Renfe as its partner for the West Coast Partnership bid.
New hand-held ticketing devices will improve customer service
New tablet technology issued across the Virgin Trains network focuses on providing further support for all customers - improving the passenger experience.
Allan Cook is appointed as new Chair of HS2 Ltd
West Midlands Combined Authority welcomes the new appointment and looks forward to working with Allan on the HS2 project in the future.
Cable theft on UK rail network rises 85 per cent in one year
According to recent analysis of British Transport Police (BTP) data, railway passengers now suffer on a daily basis as metal thieves get more organised.
Electric train passes through Bolton for the first time
This marks a milestone in the Great North Rail Project, the rail industry’s joint programme to transform train travel for customers through track and train upgrades.
3D printing manufacturing solution tackles obsolescence in the rail industry
Angel Trains, ESG Rail and Stratasys have collaborated to work on the UK’s first 3D printing manufacturing solution.
UK’s Crossrail project secures additional financing package
The government remains committed to the completion of the project, in a way that is fair to UK taxpayers, and enables London to bear the additional costs.
New Stadler trains for Liverpool City Region reach important stage
Next stage in production of Stadler trains for Liverpool City Region successfully completed as client, Merseytravel, approves bogies.
Busiest station in Britain retains its title for 15th year in a row
Waterloo is the busiest station in Britain for the 15th consecutive year, despite the total number of passenger entries and exits falling by five million to 94.4 million.
UK government and rail industry agree on a Rail Sector Deal
The UK’s rail network supports people getting to work, enables businesses to access the talent they need to grow, and moves goods across the country.