Grand Central Rail releases new e-ticketing service

Grand Central’s brand-new e-ticketing service makes the ticket buying and travel experience a lot more convenient for its customers. It allows passengers to purchase tickets online and then display them on their mobile device, which means they no longer need to queue at the ticket office or wait for their tickets to be delivered.

The ticket is sent via email as a downloadable PDF, where the barcode can then be scanned by train crew and/or at ticket gates.

The follows Grand Central’s recent positive feedback in the National Rail Passenger Survey, which highlighted an overall customer satisfaction rating of 94%. Grand Central was ranked the top long-distance operator for value for money.

“We are always striving to improve our customer experience and we listen to our passengers, which is one of the reasons we are consistently awarded positive feedback in the National Rail Passenger Survey,” said Richard McClean, Managing Director of Grand Central Rail. “As a result, we know that our customers want more convenience, less complication and more use of technology to enhance their journey with us and this new e-ticketing service does those things. Not only is it environmentally friendly, but it offers our passengers a fast and efficient way of storing their ticket, and a way of doing business which makes sense to them.”

The new service is available on desktop and mobile devices and is valid for Grand Central Advance fares, which are available to book up to two hours before travelling.