c2c sets new rail industry punctuality record of 96.6%

Rail industry official figures have confirmed that National Express train operator c2c has set a new punctuality record for Britain’s franchised railways of 96.6% for their Public Performance Measure (PPM) train service performance over the last 12 months, as measured to the period ended 6 March 2010. This achievement is another record-breaking effort by the c2c team who continue to set the highest standards of train service punctuality, which was recognised by the recent award by Modern Railways magazine of their inaugural ‘Golden Whistle’ for the best punctuality amongst all train operators in 2009, with c2c averaging 96.3%.

Achieving a new high of 96.6% punctuality completes a notable hat-trick for c2c following on from last summer when the train operator equalled the Swiss Federal Railways punctuality record of 95.8% for 2008, and recent award of the ‘Golden Whistle’ for 2009.

To celebrate c2c’s rail industry first of 96.6% punctuality, Managing Director Julian Drury will be at Upminster station on Monday 15 March for a photocall to congratulate the c2c team and their Network Rail colleagues at 14.30.

Julian Drury, Managing Director of c2c said: “I am very proud of everyone at c2c who continue to raise the bar in delivering yet further improvements in train service punctuality and achieving another record for Britain’s railways. As well as paying tribute to my team for their totally professional and dedicated efforts, I am also grateful to our colleagues at Network Rail. This is truly a partnership which is focused on delivering success and in serving our customers in London and throughout South Essex with the best train services in the country.”