Network Rail starts roof renovations at London Waterloo station

Credit: Network Rail

Passengers travelling to and from London Waterloo station will soon benefit from a lighter welcome to the capital. Network Rail engineers have begun work on this two-year project to refurbish the 100-year-old station roof which overlooks the main concourse and was rebuilt just after the First World War in 1922.

Work is needed to replace the existing glazing and support structures which will bring the roof back to its former glory. Approximately 10,000 new glazed panels will be installed across 12,000 square metres of roof – an area almost twice the size of the pitch at Wembley Stadium. The panels will be made from a polycarbonate glazing material which is around 50% lighter in weight, reducing stress on the structure and future proofing it for decades to come.

A range of other work to improve the overall customer experience at the station is also being carried out where teams plan to make huge improvements to the station’s retail offering which will see new brands and food outlets coming to the station, as well as giving some existing shops a makeover.

Station teams have also listened to customer feedback and are adding additional sustainable wooden seats to keep people comfortable when waiting for trains which will add to the 480 seats, plus 120 seats on platforms. This is part of the wider Improving London Waterloo station programme of work planned over the next few years.

“We really welcome the improvements being made at London Waterloo which is Britain’s busiest station,” Cem Davis, Network Rail’s London Waterloo Station Manager, said. “Customers will soon benefit from a lighter and brighter station making journeys more welcoming and pleasant. Work is also underway to improve the retail and food and drink offer, and the toilets are also in the middle of a large-scale refurbishment. There will be some changes to the station as we carry out the upgrades and our station team will be on hand to ensure customers’ station experience is as seamless as possible.”

 “We’re delighted that SWR’s customers will soon be able enjoy the benefit of the improvements being made to Waterloo station,” Peter Williams, South Western Railway’s Customer and Commercial Director, said. “The refurbishment of the roof will mean that that the building will be lighter; and other works will provide more seating as well as improved customer information screens, better shopping and better opportunities for eating and drinking. Our colleagues at Network Rail will be carrying out these improvements with as little disruption to normal station working as possible and we look forward to welcoming customers to a brighter Waterloo.”