Arriva Group wins new rail contract in the Netherlands

To serve passengers in the region, Arriva will operate around nine trains from its existing fleet.

Following a competitive tender process, Arriva Group has been awarded the Twente-ZHO concession for both bus and rail services in the east of the Netherlands. The win will further grow the company’s footprint and strengthen its position as the largest privately operated regional bus and train operator in the country.

Services are due to start operating in December 2023 and the contract will run for four years with an option to extend for another year, up until 2028.

To serve passengers in the region, Arriva will operate around nine trains from its existing fleet. The company will also welcome 450 new colleagues to service the contract (covering both bus and train), which is estimated to be valued at €300 million through the life of the contract. 

Arriva was successful in its bid because it will take a holistic view of the transport infrastructure across the region and has plans to introduce changes to the timetable to ensure faster journey times on inter-city connections and focus on improved accessibility for the elderly and those with disabilities, who rely on public transport.

Improving the passenger experience

Arriva will also be improving the connection between buses and trains to ensure a seamless transition between modes of transport and is examining walking distances and how public transport connects with cycling routes. All of this will improve the appeal of public transport for wider parts of the community.

“We have an ambition to grow Arriva in the Netherlands and to boost access to public transport for passengers, so we can encourage people out of their cars and onto our services,” said Anne Hettinga, Managing Director Arriva Netherlands and Arriva Group board member. Encouraging modal shift to public transport is one of the fastest ways of reducing transport emissions and an important step in caring for our planet. We look forward to continuing to make public transport more and more attractive for the communities in Twente.”