GTR partners with Amazon to introduce click and collect services at stations

Credit: Govia Thameslink Railway - Staff at Hassocks station with the new Amazon Hub Lockers.

As the result of a new partnership between Govia Thameslink Railway (GTR) and Amazon.co.uk, passengers will soon be able to pick up parcels using Amazon Hub, an automated click and collect service making online shopping even easier for customers travelling on the Southern, Great Northern and Thameslink routes.

Offering a delivery alternative and greater convenience for rail users who are not at home during the day, close to 150 Amazon Hub Lockers will be introduced across the network over the next six months, starting at stations on the Southern network. Installation at Thameslink and Great Northern stations will follow in autumn 2020, with all lockers to be installed by December 2020.

Amazon Hub Lockers are secure, self-service kiosks that provide customers of the online retailer an alternative delivery option to pick up and return their Amazon packages.

Govia Thameslink Railway’s Commercial Director, David Gornall, said: “The installation of Amazon Hub Lockers across our network adds another amenity to make life easier for our busy customers. Although a large majority of the UK is working from home, not everyone can be in for deliveries – especially key workers or other industries now back at work. Our new partnership gives passengers the opportunity to pick up their Amazon packages on the go as part of their everyday journey.”

Doug Gurr, Country Manager for Amazon, said: “Amazon will go where our customers are and deliver where and when they need us. Rolling out Amazon Hub Lockers with Govia Thameslink Railway is a great opportunity to provide a seamless shopping and delivery experience for our joint customers.”

Shipping to an Amazon Hub Locker at a Govia Thameslink Railway station is easy, secure and available at no additional cost. During checkout, customers will select a locker at their chosen train station as their shipping address. Once their package is ready for pickup, customers will receive an e-mail along with a barcode that they’ll be able to scan at the locker, allowing for a contactless way to pick up their package.