The Focus is on punctuality
6 April 2011 | By Ashwin Kumar, Rail Passenger Director, Passenger Focus
Passenger Focus is the independent consumer watchdog which, through its National Passenger Survey (NPS), provides a network-wide picture of passenger satisfaction with Britain’s rail services. Overall, Passenger Focus’s NPS of more than 31,000 passengers reveals that overall satisfaction has been rising gradually over recent years – with 84% satisfied in…