news
Northern’s WhatsApp service handles 8,000 customer inquiries in first year
Northern's AI-operated WhatsApp service has handled 8,000 customer inquiries in its first year, saving 1,277 hours of employee time for more complex issues.
List view / Grid view
The Workforce
Crucial to a great performing rail organisation is the well-being of the workforce behind the service. Whether front-line staff, train drivers, track workers, engineers, technicians or top-level management, having a safe, motivated and skilled workforce is imperative for an organisation working in the rail sector.
What are the trends and challenges facing rail’s workforce and how is the industry moving forward to support and develop its employees?
article
The people behind the wheel: Karima Hashmani’s story, Metrolinx
For the latest instalment of Global Railway Review’s ‘The people behind the wheel’ series, Karima Hashmani, Chief Inclusion Officer at Metrolinx, provides insight into her pivotal role in fostering equity, diversity and inclusion within one of Canada's largest transit agencies, shaping a more inclusive future for both employees and passengers…
podcast
The Right Track Podcast Series, Episode 7- Data & AI
For July's episode of The Right Track, editor Elizabeth Jordan spoke to Martin Mason, Senior Programme Manager at Network Rail, Route Services Intelligent Infrastructure and Kelley Quirk, Programme Manager, Intelligent Infrastructure at Network Rail about the latest asset management and maintenance software they have created: insight.
article
Building rail’s future at GCRE
For Global Railway Review's latest Track Insight: Talent, the Global Centre of Rail Excellence outlines its plans to become a leading hub for rail innovation and skills development, revitalising local communities and establishing the UK's first net zero railway.
article
Why rail can’t afford to dismiss diversity
For Global Railway Review’s latest Track Insight: Talent, Nina Lockwood, CEO of Intuitive Talent Solutions, provides insight into the evolving challenges and strategies in talent acquisition within the rail industry.
article
Training is a serious game
For Global Railway Review's latest Track Insight: Talent, Mark Robinson, Director at Chrome Angel Solutions, discusses how VR simulations are revolutionising accessibility and confidence in rail travel for individuals with disabilities, while also training the workforce to better understand and support diverse passenger needs.
article
Growing rail’s family
For Global Railway Review's latest Track Insight: Talent, Daisy Chapman-Chamberlain, Innovation Manager at the East West Railway Company, discusses the essential role of training and diversity initiatives in fostering a skilled, inclusive and forward-thinking rail workforce to meet industry challenges.
article
Using data to target recruitment and address skills shortages in the rail industry
12 July 2024 | By
Rail is a complex industry that plays a critical role in modern transportation systems and infrastructure, responsible for moving goods and people across vast distances safely and efficiently. However, the industry faces a significant challenge in developing and maintaining a skilled workforce that can keep pace with new projects, technological…
news
ScotRail introduces temporary timetable amid ongoing pay dispute
ScotRail has introduced a temporary timetable to improve service reliability amid reduced driver availability and ongoing pay disputes with trade unions.
news
KiwiRail Board Chair David McLean announces retirement
KiwiRail Board Chair David McLean announces his retirement effective July 2024, citing organisational transition and pride in KiwiRail's role in New Zealand's transport and environmental sectors.
news
RIA responds to appointment of Lord Hendy as UK Transport Minister
The Railway Industry Association welcomes the appointment of Lord Peter Hendy as Transport Minister, praising his extensive experience and expertise in the transport sector.
news
Network Rail Consulting appoints Rachel Maguire as new Finance Director
Network Rail Consulting has appointed Rachel Maguire as its new Finance Director, effective as of 1 July 2024, succeeding Andrew Noble, who is retiring at the end of the month.
news
Train operators launch ‘Be Kind’ campaign to combat abuse towards rail staff
The 'Be Kind' campaign, initiated by LNER and joined by numerous UK train operators, highlights the harmful impact of abusive messages on rail staff and calls for respect and kindness towards those who assist passengers.
news
Good News Friday: Your weekly round-up of positive rail news!
In this week’s ‘Good News Friday’, we cover Aurizon's Community Giving Fund empowering Australian charities, Caledonian Sleeper partnering with City Harvest to fight hunger and food waste and Southern Railway's collaboration with the Aldingbourne Trust to beautify West Sussex stations.
news
Rail Europe appoints Robert From as Chief Growth Officer to spearhead B2C expansion
Rail Europe has named Robert From as its Chief Growth Officer, entrusting him with overseeing the enhancement of its business-to-consumer strategies amid plans for a new booking experience launch in 2025.