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The Passenger

 

Every year around the world, billions of people travel by rail. But as passenger numbers continue to grow, and the expectations of passengers continue to be more demanding, the pressure on rail organisations to deliver high-quality passenger journeys increases.

What do passengers want from rail? What are the trends and challenges facing passengers, and how is the industry moving forward to deliver better services?

 

news

Virgin Trains Ticketing issues Charter for Change

21 May 2024 | By

Virgin Trains Ticketing has today issued its 'Charter for Change' report, calling for politicians to urgently reform rail retail and unlock a better deal for passengers. New research from the retailer reveals that more than half (57%) of passengers have no idea that train operators can restrict certain train fares;…

article

Expert View: The secrets of rail leather

14 March 2024 | By

Muirhead lowest carbon leather is natural and luxurious while delivering durability. It meets the rail sector's increasing demands for comfort, hygiene and sustainability. As part of our first Issue of 2024, Global Railway Review spoke to Muirhead about the secrets of leather for rail interiors.

article

In-Depth Focus: Rail Interiors

15 February 2024 | By

This Interiors In-Depth Focus delves into the world of rail interiors and how integral they are not only to safety and an operators’ image but the crucial aspect of customer experience and satisfaction.

article

Global Railway Review Issue 1 2024

14 February 2024 | By

Welcome to our first edition of 2024! This year marks a significant milestone for Global Railway Review as we proudly celebrate our 30th anniversary. In this issue of Global Railway Review we feature articles from industry experts on a range of topics from Freight Rail to changes to Regulations and…

webinar

Is the Rail Industry ready for ‘Mag-stripe Zero’?

5 February 2024 | By Global Railway Review, sponsored by Vix Technology

Watch this webinar to hear from top industry ticketing experts as they discuss the opportunities, pros and cons of ‘mag-stripe zero’ and the impacts it could have on the wider rail industry.